Teeth 101
What is another term for the gums?
What is gingiva?
There are 2 questions in the needs analysis section that can give you a better understanding of whether the patient will be interested in Phillips Zoom. What is one of the questions?
- A lot of people have been imagining the impact their new smile will make on their lives for a long time. And out of curiosity, were you seeking treatment just to correct (chief complaint) or were you looking to whiten your teeth as well?
-Looking at these pictures, it's fairly common for malocclusions like the (crowding, spacing, bite, protrusion)you were mentioning, to increase the likelihood of oral health related issues down the line. Would you say you are seeking treatment more for cosmetic or medical reasons?
What are the 2 new pieces of information that we are to ask the Patients upon check in?
What is their preferred name and pronouns?
When will the new Attendance Policy take effect?
What is the largest block on the pyramid of Studio Team Competencies?
What is compliance?
This is the position of the teeth when the jaws are closed; also known as the bite.
What is an occlusion.
Finish this statement: Patients outcomes are only as good as the provider prescribing treatment.
So let me ask you, are you familiar with the difference between an orthodontist and general dentist?
What are the new prices for the basic and premium plans?
What is $1895 and $2195?
How much time in advance should you be reaching out to the Studio Manager to let them know you are calling out for the day?
What is 1 hour?
-As much time as possible but 1 hour at the bare minimum.
What is one KPI(Key Performance Index) that Candid looks for under the Quality/Diagnostics block or pillar under the Studio Team Competencies.
Photo acceptance rates (per Salesforce)
Scan acceptance rates (per Salesforce)
X-ray acceptance rates (where applicable)
5 minute photos
10 minute scans
State either a medical or financial benefit of having straight teeth.
What is Function/functional?-Optimal function of the teeth when you speak & chew
What is Prevention/preventative?-Ideal alignment helps to prevent costly health consequences that can result from misaligned teeth
What is the question we ask in the needs analysis section to qualify the patient and leverage the discount.
And lastly, is there anyone else that you would need to talk to, in order for you to decide to move forward with your aligners, or is that just you making the decision today?
For the new pricing, which incentive studio code must you request permission to use?
What is studio100?
* Should a Patient have a coupon code for $100 off you can honor this incentive as well.
What 2 conditions must be met to qualify for an excused absence?
What is call 1 hour in advance and the employee has sick time?
Under Sales Performance Competencies, Which KPI (Key Performance Index) does Candid look for that we have control over?
What is CVR/Conversion?
What is another term for the 1st premolar?
What is the first bicuspid?
Recite the analogy used to clarify the statement "It's about the interplay between a doctor's expertise and what they are prescribing."
If you broke your arm, you'd want the expertise of a doctor who specializes in orthopedics to set your arm back in place. Beyond that you'd probably feel confident that a cast would be a reliable device, as it's a proven, time tested solution.
How many days does a patient have up to after the official end of their treatment to request an end-of-treatment adjustment (aka a refinement)
What is 30 days?
How many points do you accumulate if you are tardy?
What is 1/2 a point?
-Accountability & attitude
-Change agility
-Self-awareness & growth mindset
-Elevating & advocating
Name 2 risks to a patients oral health due to crowding?
What is:
Plaque/Calculus buildup
Gum disease
Tooth decay
Cavities
Finish this statement: Another thing that is just as important as CandidMonitoring, is patient compliance.
Although our orthodontist know how teeth respond to the aligners, what is less predictable is how patients choose to adhere to the prescribed wer schedule. This can have a huge impact on patient outcomes. Kind of like a teacher checking your homework, if you know you have to turn it in your more likely to do it.
Name of one of 3 main ingredients in the Phillips Zoom Whitening that make a highly effective formula ideal for patients who suffer from tooth sensitivity caused by gum recession, root exposure, post root planning, and other whitening treatments.
What is ACP or Potassium Nitrate or Fluoride.
How many months will your attendance points run?
What is a six month rolling period?
Under the Competency Scoring Model, which score would describe a excellent performance?
what is 5?