CCC
Client or Active fields
What are some fields on the NM CB screen?
Meal Time
What is the lunch phone status?
What are items to be recovered/cancelled?
What is ID Theft?
Compliance Condition Code
What is a CCC?
TL - Call Reviews
What is customer support?
RC15
What is the letter that is sent when more information is needed?
Family member made purchases w/o the CH's permission
What is Non-ID Theft?
Empty Client or Active Fields
What is no existing CCC?
Working on a fraud claim
What is Assigned Offline Duties (AOD)?
<=7 days
What is the time frame to have Fraud claims reassigned to the CPT?
The investigator has up to 30 days to send this to the primary card holder.
What is the SP15 letter?
The date field is populated on the Account Closed by Consumer Date field.
What is XE?
Clicking Time!
What is Assigned Projects?
<=30 Days
What is the desired resolution time frame for all Fraud claims?
SP82
What is the resolution letter sent for unauthorized Kohl's online transactions that did not post?
What is XR?
Refreshers, Process Updates, Team Time!
What is meeting?
Escalated Fraud Concerns email
What is the email to request statements older than 2 years?
Transaction Mistakes
What is a DISPUTE?