NEST Membership
Diagnosing
SOP's
Wild Card
Technical
100
This protection plan level is specifically recommended as the best fit for newer HVAC systems under 5 years old.
What is Cardinal Comfort Care?
100
A DIRTY ONE OF THESE CAN CAUSE BURNERS TO SHUT DOWNAFTER A FEW SECONDS
WHAT IS THE FLAME SENSOR?
100
These are the photos you are required to take on service jobs
Must get 3 of the 4
• Equipment data plates
• Before and after photos of any work performed
• Photos with Cardinal stickers
• Yard signs
100
TWO TYPE OF CAPACITORS ARE THERE IN AN HVAC SYSTEM
WHAT IS?
RUN CAPACITORS AND START CAPACITORS
100
A MOTORIZED OR MANUEL FLAP INSIDE THE DUCTWORK THAT OPENS AND CLOSES TO CONTROL AIRFLOW TO A ZONE
WHAT IS?
ZONE DAMPER
200
What does Airflow / Filter Sensor measure to alert the customer to change the filter.
What is: exact pressure changes to determine when a filter is actually 90% clogged
200
At what temp does a heatpump no longer produce heat?
35
200
How many microns are you required to pull a vacuum down to?
500 microns or lower
200
What does HVAC stand for
Heating, Ventilation, and Air Conditioning
200
RECEIVES THERMOSTAT INPUTS FROM MULTIPLE ZONES AND TELLS DAMPERS WHEN TO OPEN AND CLOSE AND THE HVAC EQUIPMENT WHEN TO RUN
What is a Zone Board
300
To avoid false positives created by condensation, a technician must attach this magnetic accessory to the water sensor before placing it pins-down in the drain pan.
What is a Water Riser?
300
TXV is often incorrectly blamed as the culprit for a faulty HVAC system instead of _______.
What is: Improper system sizing.
300
This is the number of solutions we should be building for a system 5-9 years old, and how to be presented?
3 solutions
A (Repair)
B (Restoration)
C (Replacement)
300
Roleplay the proper greet
Van Check
Verify the reason you are out
Time commitment
Permission Statement
Booties
300
What is the device that pulls heat from the condensor
What is Condensor fans?
400
To guarantee member priority, Cardinal promises VIP same-day scheduling for no heat, no cool, or no water emergencies, provided the call is booked before this specific time.
What is 10:00 a.m.?
400
The correct sequence of operations for a cooling demand job
Verify thermostat call: Ensure the thermostat is set to cool and actively calling for cooling ($Y$ terminal energized).
Check indoor blower: Confirm the indoor fan is running and moving air across the evaporator coil.
Inspect outdoor unit: Check if both the condenser fan motor and the compressor are running.
Test electrical controls: Measure voltage at the contactor, check dual capacitors, and inspect safety switches (like condensate overflow or high/low pressure switches).
Check refrigerant pressures: Hook up gauges to measure subcooling and superheat to diagnose a charge or metering device issue.
400
When setting a lead to a project manager these items must be confirmed first
Must have 3 of the 4 options
• The customer has been presented with repair options
• The customer has confirmed that they want to speak with a PM about replacement options
• A thorough summary of findings has been prepared for both the customer and for the PM
• Photos have been taken of the area of concern
400
This is our mission statement
To genuinely serve and improve lives with honesty and integrity.
400
RECEIVES THERMOSTAT INPUTS FROM MULTIPLE ZONES AND TELLS DAMPERS WHEN TO OPEN AND CLOSE AND THE HVAC EQUIPMENT WHEN TO RUN
WHAT IS?
ZONE BOARD
500
The cost of of adding an additional zone to the plan
What is $9.99
500
A DIRTY ONE OF THESE CAN CAUSE LOW AIRFLOW, HIGH HEAD PRESURE, OR A FROZEN COIL.
What is an Air Filter
500
Explain the call out procedure
Call your direct super supervisor (Patrick for Sales, Amanda for Service, Champ for Install)
Provide DR note or work the weekend
500
• Ask if spouse is available to speak with
• What would spouse say if they were here?
• What questions do you think your spouse may have?
• Set up a time to follow up (specific date / time)
500
How much gas pressure are you suppose to get going thru the Gas Regulator ?
Natural GAS
- Standard Appliance Inlet Pressure: 5" to 7" WC
- Manifold (Burner) Pressure: 3.5" WC