Care Nav Survival Guide
This phrase is used 50 times a day while stalling to find the correct zendesk ticket.
"One moment while I get this pulled up"
This is done when you have something to say in a Slack thread but accidentally announce it to the whole channel instead.
Forgot to hit “Reply in thread”
This viral term is used when someone is acting suspiciously or questionable.
“Sus”
This universal expression when someone says “Can everybody hear me?” for the 2nd time on a zoom call.
Aggressive head nodding / thumbs up
This alarm has the audacity to go off five days a week
Work alarm
The sound that instantly makes every remote employee reconsider their life.
Inbound call
This is when you’re confidently explaining something on Zoom, only to realize everyone has been staring at your desktop instead of the presentation.
Sharing the wrong screen.
This word describes someone who is living in a fantasy world.
Delulu (you get a point for delusional)
This luxurious piece of business attire is frequently modeled by a certain Care Navigator who treats Zoom meetings like a five-star spa retreat
Robe
These buttons will make your carefully thought out slack message disappear instantly.
Backspace / Delete button
This magical button fixes 90% of tech issues and 0% personal problems.
Restart button
The corporate translation of "I have absolutely no idea what's going on"
"Let's circle back"
This slang term describes someone who has no chance of recovering a mistake.
Cooked
This item should be included with every Sprinter Health package to prevent us from losing our minds.
A squishy stress ball
This notification appears the exact second you drift away from your desk.
A slack huddle
The phrase you say when a patient tells you their entire life story, but you still have to finish your workflow.
“I completely understand"
This is the most dangerous sentence to hear 5 minutes before clocking out.
"I have your patient on the phone, are you available?"
This slang term means someone is being unnecessarily dramatic or doing too much.
Extra
This method is used on Zoom calls to prevent meeting attendees from hearing their coworkers fuss at their kids?
Mute All
This action being done in the interior of your car while driving was told by our parents and grandparents to us would get you pulled over by the cops
Turning on Interior Lights
This professional term is used when you mentally leave your body while maintaining a pleasant customer-service voice.
Dissociation
This is the unofficial Care Nav Olympics of opening 6 different tabs to complete one task.
Multitasking, an extreme sport
This internet phrase describes someone who has absolutely no business being as confident as they are.
“The audacity”
This team can go from discussing serious patient concerns to laughing uncontrollably over the most random conversation in about 0.3 seconds.
Care Navigation
This fruit was told by grandparents to grandchildren would cause them to smother to death while sleeping**possibly a Louisiana thing
Banana