Interviewing
Work-based Services
Let's Go to Work
Process and Procedures
Let's Work Together
100

A good practice to close out the interview process (the act providing a copy of your certificate or reiterating your interest in the job)

What is Follow Up?

100

Training course designed to provide specific skills to certify competency.

What is Certification Training?

100

Days that are earned based on the amount of full-time work completed

What is vacation time or paid time off?

100

Working additional hours to accommodate extra work assignments

What is Overtime?

100

The ability to understand a different perspective or background and share their feelings

What is empathy?

200

A structured conversation where one participant asks questions and the other provides answers over an electronic medium

What is a virtual interview? Or zoom interview

200

A formal discussion in which a manager evaluates performance and provides feedback.

What is a Performance Review / Appraisals?

200

The practice of wearing protective masks, goggles, steel toe boots and reflective gear

What is safety?

200

A process of providing specific training to complete tasks associated with jobs

What is a training module?

200

Robert is good at problem solving and communication but struggles with organizing and scheduling.

What are strengths and weaknesses?

300

Feeling sure of yourself and your abilities

What is Confidence?

300

A monthly or quarterly membership fee deducted from pay check that supports representation.

What are Union Fees?

300

Automated process to receive payroll wages

What is Direct Deposit?

300

A tracking mechanism to record hours worked.

What is timekeeping?

300

The individual who steps up to move the team/project forward, brings the team together, and sets the vision of the team

What is a leader?

400

The characteristic of being able to arrive at an obligation before or at a designated time.

What is Punctuality?

400

Employers use this period of time (3-6 months) to determine if the new hire or promoted employee is a good fit for the position.

What is a Probationary Period?

400

During non-peak seasons employees are temporarily removed from the work schedule

What is a Layoff or what is a furlough?

400

Working to meet a predetermined timeframe to complete a project

What is a deadline?

400

A group that is comprised of people from a range of different social and ethnic backgrounds and of different genders, sexual orientations, etc.

What is diversity?

500

Behaving in a businesslike manner

What is Professionalism?

500

A process that is done after the training program is completed to gain membership in the Trades

What is a Union application process?

500

When an employee fails to notify a supervisor prior to the start of a scheduled shift

What is No Show or Unexcused Absence?

500

Benefits available during periods of temporary work stoppage

What is unemployment benefits?

500

A solution that is not totally satisfying to anyone, but that everyone can live with

What is a compromise?

600

A supplemental document to provide a recommendation or testament to your character or skills

What is a Reference or Letter of Reference?

600

A personalized strategy that allows you to determine interests, set goals, and put actions in place that will prepare you for the future

What is Personal Goals?

600

The department of the company that provides benefits, policies, procedures and additional resources

What is Human Resource?

600

Spending time with and observing someone doing a specific job so that you can learn it too.

What is job shadowing?

600

Steve is the foreman on a construction site that has encountered a problem. In his role, he is tasked with quickly determining how to move forward and who to assign the work to – this characteristic is called what.

What is Decision Making?

700

During the application and interview process it is very important to provide factual responses

What is honest or what is honesty?

700

A list of additional external resources often provided as an extension of the training program at most community agencies

What are Referral Services?

700

Formal process for an employee to disagree with a personnel action by their supervisor

What is filing a grievance or complaint?

700

Working with a counselor to review your best skills, strengths, and weaknesses, to figure out the best career suited for your personality.

What is a career assessment?

700

Providing useful feedback to help someone do their job better in a way that isn’t judgmental or disapproving

What is constructive criticism?

800

Providing examples of how you handled a variety of work related challenges on the job

What is a work experience?

800

Being provided with a gift or additional perk of the job.

What is the results of good work performance? OR what is a work incentive?

800

Susan initially started as a temp worker with ABC Unlimited, then moved into a staff position with benefits.

What is a Promotion or Full-Time?

800

Name an action you may be required to take after a job offer has been extended.

What is a drug test or background check?

800

A team mate goes on vacation which required someone else to perform their task

What is a backup or fill in?

900

Prejudging based on, age, race, sexual orientation and religion

What is discrimination?

900

Formal Acknowledgment of exceptional work outcomes by your manager or supervisor

What is recognition?

900

Digging trenches, lifting heavy loads, operate heavy machinery and perform general maintenance are basic responsibilities found in this role

What is a Laborer?

900

Employers are prohibited from penalizing, dismissing, or disciplining a worker who has pursued official concerns

What is reprisal or retaliation?

900

Receiving training that covers the tasks performed by other team mates.

What is Cross Training?

1000

A process where each applicant is asked the same pre-selected questions

What is a structured interview?

1000

Employer’s request that employees have specific certifications or health vaccinations

What are job requirements?

1000

The use of workplace resources to teach an employee how to effectively do their job

What is on-the-job training?

1000

The process of completing additional training as you pursue higher level positions

What is Up Skilling? or What is moving up?

1000

Since disagreements arise when working on a team, this is an important characteristic to have in order to keep moving forward together.

What is Conflict Resolution?

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