Carolinas Billing
Ni calls to cancel the NC Home policy due to moving to MI. Policy has been pif already via cc, how is the refund sent?
What is check?
What is one policy that does not give a mpd?
What is renters/life?
NI calls to cancel the NC auto policy due to moving to MI. You change the address first but now can't cancel. What was the mistake?
What is cancel first then change the address?
If policy cancelled in May due to non payment and 100 is the May invoice amount, not counting the fees, what is core amount needed to ri?
What is 200?
NI calls with policy, AU39-100185207, what state is it?
What is SC?
What tab is frequently used and more specifically to change the year the member joined or change the first name?
What is Issue Management?
What is the one card we can't make insurance payments with?
What is American Express?
If a NI has a 2 auto policy and removes a car and complains about his premium not going down enough, what is likely going on?
What is loss of mcd.
Ni calls to cancel their policy in the Carolinas but what action is needed beyond just verbal confirmation?
Sign a cancellation/lpr doc
If ni is upset about the short rate cancellation, where can the clause be referenced?
What is Policy jacket?
To reinstate a policy for the Carolinas, what are 2 needed items?
What is a payment and SONL?
What is the minimum towing miles a Basic Membership will cover?
What is 3 miles?
NI can reinstate Home and auto within how many days?
What is 45 days?
If a NI has a home and auto policy and wants to cancel home and suddenly is surprised by a rate hike on the auto, what likely happened?
What is loss of mpd
NI calls about adding Susie to the policy because she's about to take her road test, what document is she likely asking for?
What is DL-123
If a NC policy holder moved to another state and called to cancel the auto policy mid term, what type of cancellation would it be?
What is pro rata?
What is Tempus?
If you're trying to find 6201110823677 in members connect but it's not working, what needs to be removed?
What is 620111
Invoices are generated how many days in advance of the due date?
What is 12 days?
A member calls to cancel their membership and is upset with rate increase on their insurance policy, what likely happened?
What is loss of membership ?
NI calls and reports that he's changing addresses and needs to update his policy HO-4 policy, what needs to be done?
What is a rewrite?
If nis policy cancelled and there was still a balance owed and ni called to pay it off after 60 days, what group would need to be contacted?
What is accounting?
Nis wants to have a pup policy and need to have what minimum underlying policy with AAA to have it?
What is auto?
Auto renewal payment hits how many days before renewal?
What is 45 days?
NI's policy renews on June 5th and needs to change the due date, what is the latest date it can be changed to?
What is June 10th?
While Carolinas doesn't offer MPD for life nor renters, what is something it does offer that core states don't?
What is PUP?
Ni calls after getting a notice from the NC DMV that he has no insurance. What needs to be filled out?
What is FS-1
Mr NI is calling to remove a car off the auto policy, what is a highly advised action we should ask the NI to ensure that state doesn't fine them?
What is turn in the license plate?
What is click account
Give at least 2 reasons why issue management would be used?
What is sending replacement cards
Refund/fee dispute
add/remove donor
adjust join year
change spelling of 1st name
change dob
miscellaneous features of mb connect