Scorecard
What is the monthly mobile goal?
13
The more _________ __ _____ the more we can reduce customer churn and ensure our customers are cared for well into the future.
contracts we renew
What speed tiers can a customer get with a Total Solutions Advantage offer?
300, 500, 1.25G, 2G
What is the difference between public view and private view TV packages?
One is for TVs that will be viewed in a public setting and one is for back office employee use only.
What service option is available for customers who want to use a Customer Owned Modem?
The only option for customer-owned modem is to sell a stand alone speed tier at rack rate.
What is the monthly RRR goal?
82%
______ is the First Savings Swing
What is the max discount a customer can get with a Total Solutions Advantage package if they take advantage of ALL available discounts?
$40 (3 solutions+AP/EB)
How many channels are in the Preferred TV Line-Up?
Preferred (140+ channels) — full lineup with business, sports, and premium content
Manage account details, Troubleshoot Internet issues, View upcoming appointments, Set up push notifications, Manage WiFi, and Manage CPNI Security settings, all this from what?
Comcast Business App/Portal
What is the monthly Renewals per Day goal?
2.75
____ ___ is an automated process that moves OPEN opportunities that reach their ownership duration limit.
Lead Max
What products unlock discounts?
Wireless Connect, Security Edge Preferred
What is the COOLEST feature of an X1 remote control?
Voice Control!
Comcast Business Phone Number
1-800-391-3000
What is the monthly save rate goal?
76%
$__/mo per line for five lines
$24
What is the price of a bolt-on mobility line?
$25
What kind of business CANNOT have Business TV service?
HMOFC
You qualify for the Auto-Pay and Eco Bill discount ($10) if what two things are true?
You have eco bill and auto-pay with a bank account set up.
What is the minimum number of points you need on your scorecard to achieve an Effective rating?
40
Our number one job is to ____ _________.
save customers!
True or False: Customers on the Total Solutions Advantage plans qualify for the Bottom of the Bill Mobile discount.
False - for Total Solutions Advantage offers BotB has been replaced by the multi-solutions discount(s).
What is the cost of an X1 cable box?
$11.95
What three documents are acceptable as proof of ownership of the business in the TOFR process?