PASS/IT
This webpage can be accessed to place an IT ticket online.
What is the UH homepage?
TRC physician communication escalation and RBC physician communication escalation was established for this reason.
What is delays in reaching a provider or providers not responding to pages?
A number to help determine how urgently a patient needs to be placed for a bed assignment.
What is bed score?
Review current encounters/admissions in Epic via this tab.
What is patient station?
This person is responsible for assigning ED patients, direct admissions, transfer center patients, medicine consults, transfer of service, and ICU transfers to internal medicine teams based on diagnostic admission criteria for acute medical admission for UH Cleveland Medical Center.
Who is the admission coordinator?
These are 2 reasons that PASS reports should be entered.
What is Patient Safety, Process Improvement, Professional Accountability, Quality Improvement, or Organizational Learning?
This is the time frame for reaching out to attending provider per the Physician Communication Escalation Steps SOC.TRC.02 for Cleveland Medical Center Escalation
What is 15 minutes?
These are the three possible bed score code colors.
What is green, yellow, and red?
These are the three most common areas in Epic causing a stuck patient.
What is admission details, destination, and care team?
This call does not take any admissions.
What is happy call?
When entering a PASS report avoid this type of language.
What is opinions, assumptions, emotional language, and speculation?
This is the time frame for Physician Communication Escalation Steps SOC.TRC.02 for the community hospitals.
What is 30 minutes?
This is the two-step process for assigning patients out of order.
What is reviewing cases with nursing supervisor and documenting why
This Epic tab is where you can cancel the last event made in error.
What is event management?
This service admits patients with lung transplant >1 year.
What is pulmonary or Cherniack service?
These technology issues should be immediately reported and a high priority IT ticket placed.
What is phone failure, unplanned EPIC outages, pager issues, and any technology issue affecting patient care?
The chain of command for Bed Management Escalation SOC.SOC.07 for Unit Staffing Issues
What is unit charge nurse, nursing supervisor, CNO, and SOC AOC?
Critical thinking and collaboration with the nursing supervisor is done when assigning these patients.
What is multiple patients that have the same bed score or assigning out of order?
This is the escalation process for stuck patients.
What is hospital staff, SOC staff, ANM/AOC, Epic GC IT?
This is important information for admission cut off times, planning where admissions are assigned, and assigning admissions fairly between providers for TRC patients and direct admissions.
What is ETA?