Check Request/ Fraud vs Dispute
This account can have a check request (Check sent directly to client)completed from it?
What is Brokerage Account
This type of check is issued using Schwab Bank funds rather than the client writing a personal check
What is a Cashier's Check
A representative should verify this before processing a fee reversal request.
What is eligibility according to policy?
This system handles unsorted transactions due to a number of reasons like:
What is Pay No Pay
Before placing a stop payment, representatives should verify the item has not already done this.
What is cleared/posted
This violation happens when fraud claims are not filed timely?
What is REG E
A cashier's check request generally requires the funds to be available in this type of account.
Schwab Bank account
This should always be done when completing a bank to bank journal in PDTeller to the client
What is transaction readback
This system is typically used when investigating BillPay issues
What is an opening a case in billpay
Zelle transactions are intended to be sent primarily to these individuals.
Who are people you know and trust?
For S1, Before placing a check order, you should verify this account feature is active.
What are payment features/check writing capabilities
This system is typically used to process and track cashier's check requests.
What is MyQ
This PD Teller function allows representatives to reimburse certain client fees when eligible.
What is a Fee Reversal/CSG?
How many tries does a client get to retry their S1 Password before it needs to be reset?
What is 5 times
Apple Pay, Google Pay, and Samsung Pay are examples of this.
What are digital wallets?
An unauthorized transaction made without the client's permission is generally classified as this.
What is Fraud?
Name a non-negotiable that must be verbally given to the client before a cashiers check is issued?
What is Cashier's Check Disclosure
What is the JW for PDTeller
What is MOD
Client calls in because transaction keeps declining with D102 code on their debit card. Client has two new digital wallets within the last 10 days. Once everything is reviewed and confirmed with client, what do you do next?
What is reach out to VRM for additional approval
Password resets are typically necessary when a client is unable to do this.
What is access Schwab.com?
For a check request, this cannot be changed without having an LOA?
What is address change?
What is Webcsr
What is Cashiering (Non brokerage)
A client authorized a purchase, received defective merchandise, attempted to work with the merchant, and was unable to obtain a refund.
What is a Dispute claim?
Before closing an account, representatives should confirm there are no outstanding these.
What are pending transactions