CCC TEAM
These 2 members our here to ensure all of our call are high quality and will reach out to nurses with any feedback
Who are Patrick and Colleen
Where patients can message the provider via their MyNorthwell Portal
What is PMAR (Patient advice request)
Name of our triage software
What is Lowcode
AVP of the call center (Ed's boss)
Who is Jeff Pick
Where doctors will review patient's lab results and let nurses know what information to call the patient with
Results Follow up
Name of the charting system Northwell is transitioning to
Director of triage at CCC
Who is Edward Jablonski
Patient call the front desk of their doctor's office and the message goes into this basket for the nurses to work on
What is Patient Call
Name of the previous legacy system that nurses will use to compare patient's chart info with
What is Sunrise- Touchworks
Team of nurses who will be working remotely for Northwell's outpatient offices
Who are you all
The pharmacy will send refill requests to this basket
What is RX request
Name of our phone system and how you would sign out for breaks and lunch
What is Avaya
Who is the 4 lead supervisors for the CCC in basket regions
Who is
Vivianna (west side)
Michael (east side)
Marie (Centeral Pods 1-3)
Sukhy (Central Pod 4-5)
Once the medication is approved/denied or needs further action- the provider will send the RX into this basket
RX response
Name of our VPN that allows remote users to access Northwell applications
What is Cisco