Patient Experience Surveys
Where can you learn more about the Press Ganey Platform and set up an online training session?
What is Cornerstone? (created by Emily!)
What group is Chrissy working with to review patient education through a health literacy lens?
Who are Patient and Family Advisors?
Specifically the Health Literacy and Patient Education Workgroup-Thanks Vicki!
This CECH Partner is helping Jacquie understand how to translate patient experience data into sights that improve hospital accessibility.
Who is Emily?
This CECH partner has an applehead chihuahua who enjoys screaming for attention during virtual meetings.
Who is Vicki (and Rosita)?
This is the NPG Council Emily is a member on to support the group with data and keep the projects patient- centered.
What is NPG Patient Experience Council?
Who is working with Communications to improve accessibility and usability of health information for digital and printed material?
Who are Jacquie and Chrissy?
This CECH Partner is working to connect Jacquie with the Golisano Children's Hospital.
Who is Vicki?
At a recent Daily Pulse Check Presentation, Vicki and Chrissy presented on what Advisor Partnership?
What is Patient Education and Health Literacy?
This CECH Partner starts a conversation with "So, I've been listening to this podcast...."
Who is Chrissy?
What is the UVMH Patient Experience Council?
What connects Chrissy and Emily's work around patient education and communication?
What are patient satisfaction surveys?
This CECH Partner sits on the UVMMC Accessibility Council.
Who is Chrissy?
This is a UVMMC Council co-led by Jacquie and Louise and currently has four Patient Family Advisors as members.
What is the Accessibility Council?
This CECH Partner was a Make a Wish kid at age 7 and she wished for an art studio.
Who is Jacquie?
Emily is a strong advocate for patient partnerships. Which area is she currently working hard to include patient and family voice?
What is Peri-OP?
Who highlights patient experience data, patient and family advisor voice, accessibility, and health literacy in every meeting they attend?
Who are ALL THE PARTNERS?
Jacquie recently led a walkthrough with Environmental Services, a Patient/Family Advisor, and a representative from the Vermont Association for the Blind and Visually Impaired to assess lighting in this multi-level area used by people arriving to the hospital.
What is the parking garage?
These teams are modeling and supporting best practices around patient and family - centered care in the ED.
Who are the Guest Experience (Lisa), Advocacy (Kelly), and the Chaplains (Nancy) teams?
This CECH partner saw the Grateful Dead (minus Jerry) at the fair grounds in rural PA and went to a Bone Thugs in Harmony concert in Cleveland the summer she graduated HS.
Who is Emily?
These 2 service lines are included as CMS Star Patient Experience Measures.
What are inpatient or HCAHPS and ambulatory sx or OAS CAHPS? And yes, PFACs are a CMS IQR Measure;) Daily Double if you got that right too!
Which Partners were recently interviewed for a Living Healthy Together podcast?
Who are Vicki and Chrissy?
Jacquie and Chrissy are partnering on a body of work that will improve hospital navigation. This project has been ongoing for at least 10 years and now sits within the Accessibility Council. What body of work is this?
What is wayfinding?
What partnerships does Vicki rely on to support the Patient and Family - Centered Program to be integrated into everything we do and help improve quality, safety and the patient experience?
Who is everyone in this room?
Luca is a mixed breed with most of this breed being the dominant part of the mix.
What is husky?