What is the coaching expectation in the Central Region?
What is 1 logged coaching per associate per week
100
What is the minimum monthly referral goal and payout for SUPS?
What is 6 referrals and $100
100
Adding or taking cash from ATM must be done under dual control regardless. True or False?
What is True
100
What is overdraft privilege?
What is a courtesy service to checking account customers in good standing. ( $700 or $400 )
100
How much is the maintenance charge for Personal checking if assessed?
What is $8 ( $6 with e-statements )
200
Who is the Retail Operations Manager?
Who is Kelly Fortney
200
What is the max audit score payout?
What is $250.00 for 95%-100% audit score
200
How much does it cost to print the CRA file for our customers?
What is FREE
200
What is overdraft protection?
What is a deposit account ( checking or savings ) linked to your checking.
200
How many checks do you get free in Personal checking?
What is zero. 100 checks free per year for Premier and Interest Plus
300
Name 3 ways to recognize an employee available on the intranet.
What is PACE service star, Roxie Neville Spirit Award, All star certificate, employee recognition form.
300
Daily Double: Role play a credit card referral
What is: Example- Hello Mr. Customer, I see that you use your debit card frequently for purchases. We offer a VISA rewards credit card for 0% for 6 months that offers cash back. Would you like me to get you signed up?
300
How long must workflow retention items be kept?
What is 3 months
300
How many retail / full-service branches do we have?
What is 67
300
Name the three checking PACKAGES we offer. ( not including student or Lib 10)
What is Premier, Interest Plus, and Personal
400
Name 3 out of the 5 Leadership qualities on the SUP skills grid
What is coaching, attitude, worth ethic, communication, recognitition
400
What are the 4 peer groups?
What is Denovo, Small, Mid, Established
400
Who must you contact for outages over $500?
Who is CSR Supervisor, Branch Manager, Regional Operations Specialist, Regional Manager and the Security Department.
400
What is the Scholarship Fund we accept applications for?
What is Robert E. Evans Scholarship
400
How can you avoid a maintenance charge in an Interest Plus account?
What is CTD $2500+ in account, CTD $5000+ in related accounts or a secured consumer loan
500
Daily Double Name the 4 Pillars
What is Responsible Risk Management, Extraordinary Client Experience, Profitable Revenue Growth, First Class Workplace
500
What are the 5 categories that count as CSR referrals?
What is checking, savings, personal loan, HELOC, and credit cards
500
What form should you complete for questionable activity in the branch?
What is BSA escalation form
500
What is PEBOs total assets?
What is $3.5 Billion
500
What is the interest rate on Premier and Interest Plus?
What is Premier $50,000+ .12%, $0 - $50,000 .08% -- Interest Plus .06%