This piece of tableware should always be free of food and drips before leaving the kitchen and being served on the guest's table.
What is a plate?
100
True professionals promote understanding and respect for those beverages used in the hospitality industry and refrain from _______ and ________.
What is Drugs and alcohol?
100
After your guests have finished their dessert, you should deliver their bill within this amount of time?
What is 2 minutes?
100
Use this to establish rapport with guests at your tables.
What is eye contact?
100
When the kitchen runs out of a certain food, that food is said to be what?
What is 86d?
200
Be a presence at your tables, not a _______.
What is a fixture?
200
Coffee, espresso and tea cups are to be placed at the guest's right, with the cup handle at this time of day position.
What is 5:00?
200
When delivering an entree to a guest's table, you should deliver within _ /__ minutes of order.
What is 15/20 minutes
200
It is important to be warm, charming and intelligent when communicating with your guests, but above all else, be this.
What is sincere?
200
Many of Central Table's menu items are meant to be shared, but especially this item.
What is pizza?
300
If you see a table seated and know the Server will not be back in a minute, do this and say "good evening".
What is drive by?
300
If you are speaking with a fellow dining room staff member you should position youselves this way in order to not give guests the perception you are not being attentive.
What is stand side by side?
300
This is how quickly a Server should greet guests after they have been seated at a table.
What is one minute?
300
The best way to solve a problem is to nip it in th ebud before it occurs. Another way of saying this is "Be _____".
What is proactive?
300
When taking orders, always start with this age and gender person at the table.
What is eldest female?
400
After deliveriing an appetizer or entree you should follow this rule when checking back with the guest.
What is the 2 minute - 2 bite rule?
400
When working the dining room floor, you should never do this, it makes it look like you have nothing to do.
What is put your hands in your pockets?
400
Appetizers should be delivered to a guest's table within this amount of time after being ordered.
What is 10 minutes?
400
Three basic issues to address when solving problems are; Recognition of the problem, apologizing for it and taking _______ to correct it.
What is action?
400
When assigning seat numbers to guest seated around a table, seat one is always the one closest to this dining room feature.
What is the fire pit?
500
As you make your greeting to guests at your tables you should pour this kind of water.
What is house bottled tap water?
500
A Server or Host/Hostess should never chew gum, smoke or do this in front of guests.
What is what is eat food?
500
When asked how long the wait is by a guest, the Host/Hostess should add this amount of time for each party of the same size.
What is 5 minutes?
500
When trying to solve a problem and you give responses that show you are truly listening to the guest you are said to be an ________ listener.
What is active?
500
This is the telephone number of the Central Table dining room.