Assist an employee in altering problematic or performance-related issues. Could include adding new knowledge, skills or confidence to the employee's current arsenal.
What is coaching for Performance Improvement?
100
Situation or Task; Action; Result
What the STAR Model stand for?
100
This is considered the most difficult method of coaching for managers.
What is Coaching for Guidance?
100
Standard Agenda and Single Question Format
What are Methods of Problem Solving?
100
Four stages in the Tuckman Model
What is Forming, Storming, Norming, & Performing?
200
Assists employees in developing competencies or characteristics that they will need in the future. When you have a new employee joining a team.
What is coaching for Professional Development?
200
True or False?
It is important for managers to remember that the focus should not be on the employee's failure(s), but on their successes.
What is True?
200
Not aware that coaching is an integral component of their role; Don't know how; Worry it takes to much time; Doubt whether their employees trust them.
What inhibits some managers from coaching?
200
There are 9 steps to successful delegation list four of them.
What is define the task; select the individual/team; assess the employee's ability and training gaps; explain reason for delegating; describe results you're looking for; consider resources; agree on deadline; support and communicate; celebrate success and provide feedback?
200
List three of the six factors that help make teams more productive and efficient
What is a defined purpose; defined set of process guidelines; know how to communicate as a team; know when to involve one another; commitment; trust?
300
Identify, Determine, Encourage, Analyze
What is the IDEA Coaching Model?
300
When an employee is doing something right; when an employee's current behaviour poses a threat; When an employee is hurting the team; When the impact on the company financials is severe.
What are appropriate times to give feedback?
300
Active listening skills; asking great questions; developing goals with employees; being accessible; paying attention; people oriented.
What is Coaching?
300
When a manager first decides to sit down with an employee for coaching there are things to keep in mind like eliminate distractions, timing, place, put the employee at ease, provide feedback. This is called...
What is "Setting the Stage"?
300
Customer driven v.s. Management driven
Few v.s. many job descriptions
Few v.s. many levels of management
Information widely shared v.s. Information Limited
High worker v.s. High management commitment
Values/principles based v.s. Policy/procedure based
What is Self Managing v.s. Traditional Teams?
400
Business Minded; Communication; Discipline, Flexible, Future Oriented; humour; Inspirational; Knowledge Seeking; Problem Solver; Professional; Relationship Building; Self-awareness.
What are five Attributes a Successful Coach has?
400
Deadlines and you're in a rush, your angry or upset; training is not complete; expectations are not known.
What are inappropriate times to give feedback?
400
True or False: Money is the number one motivator.
What is False?
400
When decision making one of the methods used requires more than half the team members to vote in favour of the solution/idea. This is referred to...
What is a Majority Vote?
400
Unrealistic goals may be set. Team members look to only one individual's experience and ideas. Make little progress. Team members compete for control.
What is the Storming stage?
500
Walking away and letting your employee learn from their own experiences.
What is one of the most difficult things for a coach to do?
500
Begin; Review; Ask; Verify & End
What is the BRAVE Interaction Course?
500
Assignment of authority and responsibility to another person.
What is Delegation?
500
Voting, Consensus and Authority Rule are three...
What are Methods of Decision Making?
500
True or False?
Synergy can be expected when the members of a group work together on a consensus-seeking task. Their combined knowledge, judgment, and problem-solving and decision-making abilities generally produce a score that is lower (that is, more "correct") than the average individual score.