🧹 Housekeeping Basics
What is the main purpose of housekeeping?
To keep the hotel clean, safe, and comfortable
Removing visible dirt is called this.
What is cleanliness?
Housekeepers should say this before entering a room.
What is “Housekeeping”?
Towels and sheets are examples of these.
What are linens?
Staff should always do this before entering a room.
What is knock?
This department cleans guest rooms and public areas.
What is housekeeping?
Reducing germs to safe levels is called this.
What is sanitation?
One major duty of a room attendant.
What is making beds/cleaning bathrooms/vacuuming/etc.?
Laundry must sanitize linens to remove these.
What are germs/pathogens?
Suspicious activity should be reported to this department.
What is security/management?
Housekeeping directly affects this guest feeling.
What is guest satisfaction?
These can spread disease if not removed properly.
What are pathogens/germs?
Guests place this sign on the door for privacy.
What is “Do Not Disturb”?
Damaged linens may need this before reuse.
What is mending/repairing?
A room that cannot be rented is called this.
What is out-of-order?
The manager of the housekeeping department.
Who is the executive housekeeper?
Daily vacuuming helps remove this from carpets.
What is dust?
This must be restocked after cleaning a room.
What are guest supplies/amenities?
The process of organizing clean linens for use.
What is folding and storing?
Why should cleaning carts stay organized?
For efficiency and safety
Name one reason housekeeping is important.
Cleanliness/safety/guest comfort/hotel image
Explain the difference between cleanliness and sanitation.
Cleanliness removes dirt; sanitation reduces germs
Why should room attendants respect guest privacy?
For safety, professionalism, and guest trust
Why is proper linen care important?
Extends lifespan and saves money
Name one possible hotel safety concern.
Theft/fire/broken equipment/suspicious behavior