LO 9-2
A premium telephone number provided by organization and individuals that, when called, can provide information and services that are billed back to the caller's local telephone bill.
What is a fee based 900 number?
A series of electronic "pages" that are hosted on a web server and provide vital organizational, product, and service information, and multiple ways for customers to get in touch with key company representatives.
What are websites?
Humorous characters that send visual messages such as smiling or frowning.
What are emoticons?
Term used to describe a support center in which service providers are trained and assigned to assist customers with information, questions, problems, or suggestions.
What is a Help Desk?
Technology that allows for remote storage of a user's data, which can be accessed through a web browser using a mobile application.
What is cloud computing?
Individuals who write content that is posted on blogs on the World Wide Web.
What are bloggers?
Provide callers with a menu of options from which they can select by pressing a key on their telephone pad.
What is an automated attendant system?
The process of searching through social media data to identify trends and potential customer bases by extracting information offered by social media participants.
What is data mining?
Technology that allows a service provider to communicate with a customer via telephone while at the same time displaying information to the customer over the computer.
What is media blending?
Technology that allows people to talk to one another via the internet as if they were on a regular phone.
What is internet telephony?
Software that can process information and perform various tasks on smartphones, tablets, electronic devices, and computers using internet.
What are applications (apps)?
Similar in concept to the standard barcode that appears on retail products, this code can allow access to virtually any type of stored information about products, services, or organizations.
What is a QR Code? (Quick Response Code)
Technologies, methodologies, and transmission techniques involved in a deliver of voice and image communication via the internet.
What is a Voice over Internet Protocol (VoIP)?
A term used to describe a type of automated phone auto-dialer that delivers a personalized, prerecorded message to recipients.
What is a robocall?
System that allows customers to call 24hours a day, seven days a week by keying a series of numbers on the telephone keypad in order to get information or answers to questions.
What is a voice response unit (VRU)?