Troubleshooting steps
Step 1 of the troubleshooting process
What is "Identify the problem"?
Clean/replace ___-_______ regularly to reduce the amount of ____ in the air.
What is "air-filters" and "dust"?
The solution to the optical drive not ejecting
What is "Insert a pin into the small hole next to the eject button"?
Probable causes when your RAID stops working
What is either "The external RAID controller is not receiving power" or "the RAID controller has failed"?
A way to passively cool your PC.
What is "heatsink"?
Step 2 & 3 of the troubleshooting process
What is "establish a theory of probable cause" and "Test the theory to determine the cause"?
A loose _____ in the case can cause a short circuit.
What is a "screw"?
Solution to your PC clock no longer being correct
What is "secure/replace the CMOS battery"?
Probable cause of your slow computer
What is either "The PC is overheating" or "the computer doesn't have enough RAM"?
The ____ is responsible for interpreting and executing commands.
What is "CPU"?
Step 4 of the troubleshooting process
What is "Establish a plan of action to resolve the problem and implement the solution"?
Dust on the outside of a computer can travel through _______ ____ to the inside.
What are "cooling fans"?
The solution to your built-in NIC no longer working.
What is "install a new NIC into an open expansion slot"?
Probable cause of your computer not working after updating the BIOS firmware
What is "the BIOS firmware update did not install correctly"?
____ is the temporary working storage for data and programs that are being accessed by the CPU.
What is "RAM"?
Step 5 of the troubleshooting process
What is "Verify full system functionality and if applicable, implement preventative measures"?
When you clean a fan with __________ ___, hold the fan blades in place. This prevents overspinning the rotor or moving the fan in the wrong direction.
What is "compressed air"?
Probable cause of your system trying to boot an incorrect device
What is either "media was left in a removable device" or "the boot order is configured incorrectly"?
Solution to your computer running slower and only showing one CPU graph in Task Manager after upgrading from a single-core CPU to a multi-core CPU
What is "update the BIOS firmware to support the multi-core CPU"?
The _________ is the backbone of the computer.
What is "motherboard"?
Step 6 of the troubleshooting process
What is "Document findings, actions, and outcomes"?
The four tools required by a technician when performing preventive maintenance on a desktop PC.
What is a "screwdriver", "lint-free cloth", "anti-static wrist strap", and "can of compressed air"?
Probable cause of when you can hear fans spinning but the computer does not start and there are no beeps from the speaker
What is "the POST procedure is not executing"?
Probable cause AND solution to "cannot read from source disk" error being displayed when you try to open or save a file
What is "the drive is failing and you need to replace the disk"?
____ are the traditional magnetic disk devices that have been used for years.
What is "HDD"?