BSAYAY!
What should always be worn with your uniform?
What is your Nametag.
What is the grace period for being late?
What is 7 minutes?
When do Events Cover sheets come out?
What is Wednesday's?
What items need to be completed before you can leave at the end of your shift?
What is the closed check report, make a cash deposit if needed and complete a checklist signed by the MOD on duty.
Without looking...how many seats are there at table 70?
What is 8?
What does the "S" in the Guest Steps of Service model stand for?
What is Show interest?
Who can nominate an Associate for Associate of the Month? And when must you turn in your vote?
What is all associates can nominate a fellow associate and by the beginning of the month?
We have three receipts, an Atlas breakfast buffet, a Disney voucher, and a guest room charge? Which one(s) do we need a closed check for?
What is the Atlas buffet receipt and the Disney voucher?
How long can a ticket be open for before it will be flagged by your leader?
What is 2 hours?
How many seats are there total in Champions?
What is 110 including the bar?
When do we use the GUEST model?
What is during every service and with every guest?
When are the New Hire Orientation luncheons normally scheduled?
What is the second to last Thursday of every month?
Can Disney dine off the special menu of $25 or less menu?
What is no they cannot?
What are the proper ways to address a guest?
What is by name, by Sir, Ma'am, Miss, Mrs.?
How far in advance should days off be requested? And where should all requests be made?
What is two weeks in advance and through Kronos/Atlas?
What is our F&B Service percentage goal for the year?
What is 61%?
What should be listed on all hospitality checks?
What is a managers signature, the guest name and room number and the reason for the comp?
What are the Gold Bonvoy Elite members perks?
What is free room upgrade if available, late 2pm checkout upon request (if available), 250 points and free enhanced Wi-Fi.
You notice a guest is slurring her speech and knocking things over. What do you do if she asks you for another drink?
What is either; politely offer the guest food options, inform your manager, or escalate the issue if needed?
How often does the 2 for Breakfast code come out?
What is the first of every month?
What model do we use for dealing with guest concerns and what do the letters stand for?
What is the Learn model?
What is "L" for Listen
What is "E" for Empathize
What is "A" for Apologize
What is "R" for Respond
What is "N" for Notify
Where should you go to see if you have any errors with your timecard? What should you do if Atlas/Clock in Machine tells you, you missed a punch?
What is "View Timecard" on Atlas/clock in machine and what is complete a "Missed Punch Form?"
What report would tell you why a guest is visiting?
What is the general ledger with the company name listed?
A guest name does not match the room number they gave you on a receipt. What shouldn't you do?
What is we shouldn't close to that room without confirming that the names match?
How much money does an Ambassador have to spend in a year with Marriott to keep their status?
What is 23k a year?