From Barriers to Possibilities
This document outlines a client's goals, supports, and action steps.
What is a service plan or care plan?
This counselling style helps individuals explore their own reasons for change.
What is motivational interviewing?
"Nothing's working."
What is exploring what's been tried before?
This principle encourages clients to have meaningful choices in their care and treatment.
What is empowerment?
Research consistently shows that this factor is the strongest predictor of successful multidisciplinary teamwork, regardless of profession.
What is effective communication?
This approach focuses on client strengths rather than deficits.
What is strengths-based practice?
This stage of change occurs when a person recognizes a problem but has not yet committed to taking action.
What is contemplation?
"Everybody keeps telling me what to do."
What is meeting the client where they're at?
A client identifies a recurring pattern that affects multiple areas of their life.
What is insight?
When team members share information, coordinate services, and communicate regularly, clients are less likely to experience these.
What are gaps in care?
This process involves helping clients access and coordinate services across multiple systems, including health care, housing, income support, and community resources.
What is service coordination?
A client says, "Part of me wants to quit, but part of me isn't ready." This is an example of this common phenomenon.
What is ambivalence?
"Nobody has ever asked me what I want."
What is a powerful opportunity for person-centered care?
A client avoids situations that make them anxious, which temporarily reduces distress but strengthens anxiety over time. This is an example of this cycle.
What is avoidance reinforcement?
This quality allows professionals with different expertise, perspectives, and roles to work toward a common goal while putting the client at the centre of care.
What is collaboration?
The ultimate goal of advocacy is not speaking for clients forever but helping them achieve this.
What is independence or self-determination?
This counselling principle recognizes that positive change is often nonlinear, with setbacks serving as opportunities for learning rather than failure.
What is a recovery-oriented approach?
"I know what I should do, I just can't seem to do it."
What is being human?
This therapy focuses on accepting difficult thoughts and feelings while taking action toward meaningful values.
What is Acceptance and Commitment Therapy (ACT)?
Case managers know the resources, therapists know the coping strategies, housing workers know the housing system, and addiction counsellors know the recovery journey.
What are complementary strengths?
Case managers frequently address these underlying factors because they significantly influence health and recovery.
What are social determinants of health?
In MI, practitioners aim to draw out this from clients rather than imposing solutions.
What is intrinsic motivation?
"For the first time in a long time, I feel hopeful."
What is everyone's favorite thing to hear?
This CBT technique involves examining evidence for and against a thought.
What is cognitive restructuring?
This is often achieved when providers work collaboratively to address mental health, substance use, housing, physical health, and social needs.
What is improved client outcomes?