MODERN HOTELIERS RIGHT KNOWLEDGE
Which department directly interacts with in-house guests?
Front-of-the-House
Why is teamwork important in a hotel?
It helps different departments work together smoothly
What does “green” hotel practices focus on?
The environment
Name one issue faced by the accommodation sector
ncreasing competition
This business function ensures that the business has enough financial resources and manages assets and cash flow.
FINANCE
Which is important for giving accurate information to guests?
Product knowledge
This skills ensure that the guestrooms are tidy and well-appointed every single time,
keen attention to detail
What are the three parts of the Triple Bottom Line?
People, Planet, and Profit
What do hotels need to find to maintain quality operations?
Qualified employees
This answers "How do we get to the vision?" and serves as guiding principle how things should be done.
MISSION
Which division supports the hotel's business operations?
Back-of-the-house
This skill provide valuable solutions for our guests.
Problem Solving Skills
Which part focuses on social well-being?
People
Why do hotels need to use technology?
To improve guest service
Objectives must be crafted using this format.
SMART (Specific, Measurable, Achievable, Relevant, Time-bound)
What is SOP stand for?
Standard Operating Procedure
Skill that requires you to accomplish multiple tasks over an 8-hour shift.
Multitasking Skills
Which part focuses on environmental responsibility?
Planet
What should hotels provide to encourage guests to return?
Excellent service and experiences
In operations, it focuses on 6Ms. Name at least 3 of the 6Ms.
Manpower, Materials, Machine, Money, Method, Market? (or Management)
Means consistently meeting or exceeding a visitor's expectations
Quality Guest Service
Every customer contact is _?
Time to shine
Which part focuses on business and economic performance?
Profit
What two things are essential for the future of the accommodation sector?
Adaptation and innovation
What type of person should own a hotel and why is organizational culture important?
Someone who has a mindset of an entrepreneur
Has desire to serve / relish serving others naturally