Chap 15
_____ is the process by which individuals attend to, organize, interpret, and retain information from their environments.
Perception
_____ are the personality-, psychology-, or experience-based differences that influence people to ignore or pay attention to particular stimuli.
Perceptual Filters
Because of _____, people exposed to the same information will often disagree about what they saw or heard.
perceptual filtering
In the context of the basic perception process, _____ is the process of incorporating new information into your existing knowledge.
organization
What color is my cat?
Orange
In the context of the basic perception process, _____ is the process of attaching meaning to new knowledge.
interpretation
_____ is the tendency to fill in the gaps where information is missing, that is, to assume that what we do not know is consistent with what we already do know.
Closure
The _____ is the tendency to overestimate our value by attributing successes to internal causes and attributing failures to external causes.
self-serving bias
In the context of nonverbal communication, _____ are movements of the body and face.
kinesics
What is my least favorite company?
Sears
The term _____ refers to vocabulary particular to a profession or group that interferes with communication in a workplace.
jargon
In the context of the communication process, _____ refers to putting a message into a written, verbal, or symbolic form that can be recognized and understood by the receiver.
encoding
_____ is a type of one-on-one communication that involves communicating with someone about non-job-related issues that may be affecting or interfering with the person's performance.
Counseling
A person who attributes his or her success to hard work and failure to bad luck is most likely experiencing the _____.
self-serving bias
When is my Birthday?
_____ is a type of one-on-one communication that involves communicating with someone for the direct purpose of improving the person's on-the-job performance or behavior.
Coaching
_____ is used to give organizational members job-related information, to give managers and workers performance reviews from upper managers, and to clarify organizational objectives and goals.
Downward communication
If employees are told that budgets must be cut by 10 percent, they may automatically assume that 10 percent of employees will lose their jobs, too, even if that is not the case. This tendency to make assumptions is referred to as _____.
closure
_____ means assuming half the responsibility for successful communication by giving the speaker nonjudgmental feedback that shows you've accurately heard what he or she said.
Active listening
Perception is..... ________
In the context of the communication process, _____ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.
feedback
_____ is an important part of empathetic listening because it demonstrates that you understand the speaker's emotions.
Reflecting feelings
_____ is feedback intended to be helpful, corrective, and/or encouraging.
Constructive feedback
The term _____ refers to information that is collected from organization members and then compiled, disseminated, and used to develop action plans for improvement.
survey feedback
What is my favorite color?
Pink