Professional Communication
A nursing assistant should use this when greeting a resident.
What is the resident’s preferred name?
Information that can be seen, heard, smelled, touched, or measured is classified as this type of observation.
What is an objective observation?
This federal law protects residents’ private health information.
What is HIPAA?
This abbreviation means “nothing by mouth.”
What is NPO?
Before leaving a resident’s room, the nursing assistant should place this within the resident’s reach.
What is the call light?
Before entering a resident’s room, the nursing assistant should perform this action.
What is knocking and waiting for permission to enter?
A resident says, “My throat hurts.” This is classified as this type of information.
What is a subjective observation?
Resident care should be documented at this time.
What is immediately after the care is provided?
This abbreviation means “when needed.”
What is PRN?
When possible, the call light should be placed near this hand.
What is the resident’s stronger hand?
When answering a facility telephone, the nursing assistant should state these three things.
What are the facility’s name, the nursing assistant’s name, and an offer to help?
A temperature of 101.4°F, flushed skin, and rapid breathing are all examples of this.
What are objective observations?
A resident’s neighbor calls the facility and asks about the resident’s condition. This is how the nursing assistant should respond.
What is refusing to share private information and directing the caller to the appropriate staff member?
This is 11:10 a.m. written in military time.
What is 1110?
An unexpected event that may cause injury is called this.
What is an incident?
A resident says, “I do not want a shower today.” This is the most professional initial response.
What is asking the resident why and listening respectfully to the concern?
A resident says, “I cannot catch my breath,” and the nursing assistant observes rapid breathing. Correctly classify both findings.
What is a subjective statement and an objective observation?
A nursing assistant forgot to document care completed two hours earlier. The assistant should take this action
What is notifying the nurse and following the facility’s procedure for a late entry?
This is 8:33 p.m. written in military time.
What is 2033?
After discovering a resident on the floor, the nursing assistant should take these immediate actions.
What are staying with the resident, calling the nurse, and not moving the resident unless directed?
A resident becomes upset and begins speaking loudly. Name two therapeutic communication techniques the nursing assistant should use.
What are remaining calm, listening actively, speaking respectfully, acknowledging the resident’s feelings, and reporting the concern?
A nursing assistant observes dark-red urine. This is the most accurate report to give the nurse.
What is, “I observed that the resident’s urine was dark red”?
Explain why documenting care before it is performed is both inaccurate and unsafe.
What is because it falsely indicates that care was completed and could lead to duplicated, missed, or inappropriate care?
A resident’s assignment sheet says “NPO,” and the resident asks for water. The nursing assistant should take this action.
What is explaining that the resident cannot have anything by mouth and reporting the request to the nurse?
A resident slides to the floor but says, “I’m fine.” The nursing assistant must still complete these two responsibilities.
What are immediately reporting the event and completing the required incident documentation?