Practice Communication Skills
_______ is effectively the basis of all long-lasting relationships with clients and coworkers.
A. Management
B. Communication
C. Training
D. Advertising
The most important communication you will have with your clients is a(n) ________, which will help you to determine the client's needs and achieve the desired results.
A. client consultation
B. following-up meeting
C. sale pitch
D. open house
If a client is dissatisfied with a service, what is one of the steps you should take?
A. Try to minimize the problem
B. Ask for specifics
C. Talk to your attorney
d. Guarantee that it will never happen again
Which of these is considered a legal document?
A. intake form
B. color chart
C. release statement
D. service record
Why is customer service important in beauty and wellness professions?
A. It is central to success
B. Treating customers well is the only way to make them tip generously
C. Treating customers well is the only way to get promoted
D. It is not important to beauty and wellness professions
The best way to understand others is to begin with a firm understanding of ______.
B. yourself
C. Beauty and wellness
D. the brain
What tool should you use to put your clients at ease about your technical abilities?
A. style book
B. fashion magazines
C. personal portfolio
D. letters of recommendation
As you interact and communicate with fellow coworkers, remember to treat everyone with ______.
A. respect
B. scrutiny
C. aloofness
D. competitiveness
What is a good description of a client who should be scheduled at the end of the day?
A. someone who is habitually late
B. Someone who is never sure of the services they want
C. someone who is often rude to the staff
D. someone who is habitually talkative
Which is the best example of constructive critism.
A. observations you offer about why a client does not look good
B. comments you make about how other beauty professionals do their jobs
C. feedback you provide when your manager is not performing well.
D. guidance offered by supervisor to improve your job performance
What is the very first thing you should do when meeting a new client?
A. Sanitize your workstation
B. Wear a smile
C. Prepare the client for service
D. Inform the client of the fees
Listening to the client and then repeating, in your own words, what you think the client is telling you is known as _____.
A. associative communication
B. targeted assimilation
C. repetitive feedback
D. reflective listening
In dealing with conflicts that may occur between your coworkers, it is important to ________.
A. get involved
B. take sides
C. remains neutral
D. offer advice
Body language is _______.
A. the set of scientific terms used for describing the body
B. any terminology the client uses to describe their body
C. Verbal communication such as describing which area will be treated
D. nonverbal communication such as crossing your arms and frowning
You should be attentive with all clients______.
A. in order to sell them products
B. because all clients are different
C. in order to earn generous tips
D. because all clients want the same things
How much time should you schedule for a consultation with a first-time client?
A. 5 to 15 minutes
B. 15 to 20 minutes
C. 29-30 minutes
D. 45 to 60 minutes
______ clients can greatly affect the shop's flow, causing setbacks in the appointment calendar as well as making beauty professionals late for other services.
A. scheduled
B. Frequent
C. Talkative
D. Tardy
When brining issues or problems to your supervisor, it is important to _____.
A. act authoritatively
B. not incriminate yourself
C. Be a problem solver
D. name the people involved
What is true of listening?
A. It accomplishes less than talking
B. Listening too closely makes most people uncomfortable
C. Too much listening means not enough talking
D. It is the best relationship builder
A. because they are embarrassing
B. to avoid breaches of confidentiality
C. so other beauty professionals cannot steal your clients
D. so the manager won't hear if you make mistakes
When you help the client select a style that i reflective of their body shape and entire lifestyle, you are subscribing to the _____ concept.
A. big picture
B. Fashion personality
C. seasonal color
D. total look
When is it appropriate to argue with clients?
A. when they are late
B. when they arrive on the wrong day
C. when they are openly dissatisfied
D. absolutely, unquestionable never
A proactive method for moving toward a successful career is to approach your employee evaluation sessions with a ______.
A. defense if needed
B. healthy skepticism
C. certain amount of apprehension
d. positive attitude
A(n) _______ is also known as client questionaire.
A. beauty review
B. intake form
C. consent form
D. color chart
The "repeat" step is the most critical of the consultation process because ______.
A. clients don't pay attention until the end of the consultation
B. it ultimately determines the service(s) you will perform
C. everything, you say in this step is considered a legal obligation
D. your manager will be present for this step of the consultation