Scheduling
Which of the following scenarios could negatively impact the overall optimal schedule for the day?
Patient arrives early
Staff arrives early
Broken equipment
Interval times
Broken Equipment
What is considered a telehealth communication tool?
Patient portal
What pre-appointment screening is the responsibility of the CMAA and not the patient?
Insurance verification
What communication considerations might need additional arrangements when scheduling a new patient?
Has hearing loss
What type of appointment would require a referral from the primary care provider?
Diagnostic services
Which of the following is an advantage of manual appointment books?
Ability to access the appointment book if there is a power outage
Ability to read a different handwriting quickly
Ease of erasing an appointment
storing books in file cabinets to reference previous appointments
Ability to access the appointment book if there is a power outage
What should the patient have available during the telehealth appointment?
Blood pressure log for the past week
What is the CMAA expected to collect during the pre-appointment screening of a patient?
Immunization and vaccination history
What will most patients find most useful when accessing the patient portal?
Recent test results
What is important for a patient to be made aware of when choosing to schedule an appointment with an out-of-network provider?
Out-of-pocket expense
What documentation must be completed when rescheduling an appointment?
Copay amount
Leaving the appointment vacant
Type of insurance
Reference notation
Answer: Reference notation
What does Medicare require as part of a telehealth consent form?
Verbal or written, completed annually
If the entrance to the facility is undergoing construction, what type of instructions should the CMAA give the patient during the pre-appointment confirmation?
Travel and parking
What method can be used to provide technical support?
Providing an 800 contact phone number
Which communication considerations might need additional arrangements when scheduling a new Patient?
Speaks a different language than the provider
Completed all required documents
Has hearing loss
willing to see provider
Speaks a different language than the provider
Has hearing loss