9.1 interpersonal communication (all ages)
Name 2 out of 3 ways you can communicate non-verbally with clients/patients
Eye contact, gestures, and facial expressions!
Having communication over the phone with clients when working is a necessity but having personal communication should ALWAYS be done when?
Always when on your break
Which part of the computer interprets and carries out instruction?
Central Processing Unit
Name 3 types of information that you must need to contain when recording information.
Name
Diagnosis
Describe a tickler file
Reminds you when to get tasks done at a certain time.
Labeling, Sensory impairment, Talking too fast, and Cognitive impairment are all a sort of which kind of communication?
Barriers to Communicate
What are somethings you should state when leaving a voicemail in the healthcare facility?
Whom you are calling for
Your name
Where you are calling from
The times you will be available for a call back
Name 2 devices used for inputting
Key board
Touchscreens
Describe being flushed
Showing reddening of the skin.
Name 2 systems used for filing
Color-coding
Chronological
Geographical
When communicating with a patient you may seem uninterested or bored when they are speaking. You always need to be WHAT for good communication skills?
Actively Listening
When e-mailing, you should never send what kind of information?
Trivial
Highly sensitive info
What are some procedures computers assist with?
Charting
Recording
Creating
rely strictly on measurable facts gathered through the senses
Subjective or Objective observations?
Objective
Name the 2 basic info a patient must provide when filling out a registration form
Medical History forms
Patient information forms
Allows others to control the conversation or situation is an example of Unassertive or Assertive communication?
Unassertive
Name 3 guidelines when writing a telephone message
Etiquette
Pertinent
Record time and date
True or false
Diagnostic services are used during invasive procedures.
True
What is a graphic chart?
A record of the patients vital signs
What are some basic procedures when filing
Sorting
Coding
Indexing
Storing or filing
Name all four essential elements needed for elements of communication.
-A message
-A sender
-A receiver
-Feedback
Why would you use a blind carbon copy rather than carbon copy on an email?
To hide recipient email addresses from everyone else on the message or to loop someone in privately
Why is a contingency plan important when working with computers?
A contingency plan is vital in healthcare computer systems because it keeps patient care safe, prevents data loss during emergencies, and ensures legal compliance
List 3 notations you should include when charting
Date
Military time
A description of the care or treatment given
Who passed the confidentiality policy?
HIPPA