5 Management Styles and 5 Power Sources
Chapter 9 Vocab
Diversity
Chapter 6 Vocab
Randomology
100
A high concern for others and a high concern for self is typical for this conflict management style.
What is collaboration?
100
Two religious leaders have different interpretations of a sacred text.
What is simple conflict?
100
Hip hop culture, the LGBTQIA community, and religious denominations are all cultures that exist within a larger cultural context.
What is co-culture?
100
The first is "genetically transmitted physical characteristics of a group of people." The second is a social classification based on factors (e.g. religion, language, nationality ancestral heritage, etc.).
What are race and ethnicity?
100
Exhibiting both masculine and feminine characteristics.
What is androgynous?
200
A rookie player is ridiculed for not following tradition. His team is using this source of power against him.
What is coercive power?
200
Relationship in which one partner has a greater need for the other to meet his or her needs. (Answer choices: interdependent relationship, dependent relationship, independent relationship, interpersonal relationship)
What is dependent relationship?
200
The United States tends to be less aware of the nonverbal environment and situation. U.S. citizens tend to prefer detailed information and explicit and careful directions from someone who "knows." This is an example of a particular cultural context.
What is low-context culture?
200
The lens through which people in a given culture perceive the world around them. This is shared by a culture of people concerning key beliefs and issues. (Answer choices: Culture, co-culture, worldview, cultural value)
What is worldview?
200
Feelings of confusion, loss, stress and anxiety that a person may experience when encountering a culture different from his or her own.
What is culture shock?
300
Mrs. Hillary Clinton gained political capital by her marriage to the President.
What is referent power?
300
Pattern in which one person makes a demand and the other person avoids conflict by changing the subject or walking away.
What is demand-withdrawal pattern of conflict management?
300
Generation born between 1925 and 1942.
What is Matures?
300
When I say "I'm sorry that happened to you," I am showing ___________. However, when I have a similar emotional reaction (e.g. crying, turning red in anger) to your situation, I am showing ___________.
What is sympathy versus empathy?
300
Using self-talk, planning your message and taking time to establish rapport are tips to help you _________. (Answer choices: manage your emotions, manage information, manage goals, manage the problem).
What is manage your emotions?
400
Martin: Luke, I'm not in agreement with you on the QCN merger. I think the merger should be called off. Luke: OK. Whatever you think is best. I just want you to feel good about your decision. Luke is using this management style.
What is accommodation?
400
During an argument Thomas has with his girlfriend Nissi, he keeps bringing up old problems from the past to use against her (e.g. her cheating on him, her never offering to pay for their meals when they go out to eat). Thomas is using this bad habit.
What is gunny-sacking?
400
Intercultural communication competence stage: In this stage, a person begins to realize that there are other cultural perspectives, but suggests that there are no real differences in the way people behave and interact. He or she simply doesn't see the nuances or the major differences reflected in culture. (Answer choices: denial, defense, minimization, acceptance, adaptation,
What is minimization?
400
A judgment of someone based on an assumption that you already know relevant facts or background information about the person.
What is prejudice?
400
Use effective listening skills, "Own" your statements by using descriptive "I" language, and check your understanding of what others say and do. These are a few tips to help you ________. (Answer choices: manage your emotions, manage information, manage goals, manage the problem).
What is manage information?
500
You have some concern for self and some concern for others when using this management style?
What is compromise?
500
You are in a disagreement with a coworker who starts to talk over you or hurt you verbally. You two used to be good friends, but rather than strengthen the relationship, this conflict dismantles the relationship.
What is destructive conflict?
500
Cultures that have a _____________ time orientation tend to value perseverance and thrift and place an emphasis on the future because they believe these virtues will pay off over and extended period of time.
What is long-term time orientation?
500
The belief that one's own cultural traditions and assumptions are superior to those of others.
What is ethnocentrism?
500
Conflict is always a sign of a _____ interpersonal relationship. Conflict can always be _______. Conflict always occurs because of ___________. Conflict can ______ be resolved. These are all known as the four _________________.
What is poor, avoided, misunderstandings, always and conflict myths?
M
e
n
u