Trip Cancellation/Interruption
Is Diminishment of Value (DOV) payable under AR coverage?
No, we do not cover depreciation or diminishment value or rental vehicles.
Are items the covered traveler inadvertently leaves behind on the plane covered under the Lost Luggage Reimbursement benefit?
No, per the guide to benefits they are not considered lost or stolen if inadvertently left behind
How long does the cardmember’s checked baggage need to be delayed to be eligible for the Baggage Delay Insurance benefit?
What is 6 hours
What type of items are covered under the Trip Delay Reimbursement benefit
Reasonable expenses include meals, lodging, toiletries, medication, and sometimes Transportation!
What is the maximum reimbursement amount per Covered Traveler for a covered Trip Cancellation or Trip Interruption claim on a "IHG One Rewards Traveler" card?
$5,000 per Covered Traveler
Name 3 brands of cars that are not covered by Auto Rental.
Exotic car brands not covered include but are not limited to:
Aston Martin
Bentley
Bugatti
Ferrari
Koenigsegg
Lamborghini
Lotus
Maybach
McLaren
Pagani
Rolls Royce
If CM's luggage was stolen, who is the CM required to file a claim with first?
With the common carrier and (if applicable) travel insurance.
Is medication a covered expense under Baggage Delay Insurance?
No, this benefit covers essential personal items that the Covered Traveler(s) may need when their baggage is delayed, such as toiletries, a change of clothes, and chargers for electronic devices (limit one per device).
What is the minimum Common Carrier delay for Trip Delay Reimbursement benefits to apply?
More than 6 or 12 hours (depending on the card type) or if the delay requires an overnight stay.
Name one covered reason that may qualify a traveler for Trip Cancellation benefits.
Answers may include: illness, injury, death, severe weather, jury duty, military orders, quarantine, etc.
If a Cardmember rents a car in Guam, Puerto Rico, US Virgin Islands, or American Samoa are we Primary or Secondary coverage?
We are Primary.
How many days does the card member have to submit the requested documents before we deny their claim for not providing documents?
We do not DENY claims if the card member does not provide documents in a timely fashion. They may provide the documents as soon as reasonably possible.
What is the maximum reimbursement amount per day for essential item purchases?
$100 per day
What types of transportation qualify as a Common Carrier?
Planes, trains, ferries, and cruise ships that operate on a regular schedule.
What is the maximum length of a Trip that qualifies for coverage under this benefit?
60 consecutive days
What is the maximum amount per claim payable with Auto Rental Coverage?
Up to $60,000 or $75,000 depending on card type
What is the maximum Lost Luggage Reimbursement benefit available per Covered Traveler per trip?
Up to $3,000 per Covered Traveler per Trip.
What must a traveler do with the Common Carrier to be eligible for coverage?
The traveler must report the baggage delay to the Common Carrier.
Name two covered reasons for a trip delay.
Inclement weather and equipment failure. (Strike and hijacking/skyjacking are also covered.)
Within how many days should a claim be reported after a Trip Cancellation or Trip Interruption occurs?
As soon as reasonably possible
If CDW is mandatory, is the coverage provided Primary or Secondary to the CDW coverage provided by the Rental Agency?
Secondary
When does coverage for Carry-On Baggage begin and end?
Coverage begins when the Covered Traveler boards the Common Carrier and ends when they exit the Common Carrier.
CM went on a round trip from Tampa to Chicago on Friday the 3rd. CM was traveling back to Tampa on the 9th. When CM landed, his bags were delayed for 3 weeks. CM bought $2000.00 worth of clothing, shoes, and toiletries. Would CM be covered? Yes or No.
No, there is no coverage when the traveler returns to their point of origin.
Who is a covered traveler?
Covered Traveler - You and Your Family Member
Family Member - an individual’s: spouse or Domestic Partner, and parents thereof; sons and daughters, including adopted children and stepchildren; legal guardians or wards; parents, including stepparents; brothers and sisters; grandparents and grandchildren; aunts or uncles; nieces or nephews; spouses or Domestic Partners of any individual of this definition