W.H.E.D 1
Chick-Fil-A's Primary Care Strategy
Winning Hearts Every Day
Finish the sentence: Fast does not mean ....
Rushed
Name the two BOH night Directors
Hunter and Ryan Duncan
Chelsee and Jesse's favorite position is this.
Drive-thru Bagging
You get this if you work 6 hours or more
A 30 min break
An example of 2nd Mile Service
1. Checking in with guests
2. Using their name in a transaction
3. Refreshes and clearing trash
4. Finding little things to spread the joy
1st Mile Service
Core 4
This person use to be an educator before they started working at CFA
Ms. Christy
This leader use to act in local productions.
Damian
True or False: We are allowed to have our phones in our pockets.
FALSE
The DNA of CFA
Hospitality
The CEM category that we are in the top 20% for
Fast Service
Kevin has visited this many Continents
Four
Tyler met his wife here
CFAFC!
Chick-fil-A Fountain City Vision
To be our Community's most caring company.
HEARD stands for
Hear, Empathize, Apologize, Resolve, Delight
Core 4 consists of
1. Eye Contact
2. Smile
3. Speak in a friendly tone
4.Always say "My Pleasure"
This position is Nicole and Tamara's favorite.
Drive Thru Drinks
Sara has a degree in
Education
Chick-fil-A Fountain City Purpose
To Glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A Fountain City.
W.H.E.D is composed of 4 major areas of resposibility
1. Clean and Safe Environment
2. Great Food
3. Fast and Accurate Service
4. Genuine Hospitality
3 systems that we have at CFAFC that Help with Safe food
1. Lean
2. AHA
3. Date Labels
4. Temping food out of the fryer
Greg's daughter's names
Sarah and Hannah
Evan's favorite position
Breading
Chick-Fil-A Fountain City Core Values
Care for and serve others, Be trustworthy, Work as a team, Stewardship, Always Improve, and Hustle