Product Knowledge
Describe an original chicken sandwich.
A boneless breaded filet on a toasted, buttered white bun with two dill pickle chips.
Who founded Chick-fil-A?
Truett Cathy
What is the Core 4?
Eye Contact, Warm Smile, Enthusiastic tone, Staying connected to make it personal
When did we open Red Rock Commons?
March 28, 2013
How should we speak to each other (looking for three words).
honor, dignity, and respect
Describe a grilled chicken sandwich.
Multigrain brioche bun, two pieces of lettuce, two slices of tomato, and one char-grilled filet.
Approximately how many Chick-fil-A restaurants are there in America?
3400 (within 50)
What response is given when the customer says thank you?
"My pleasure"
Who is our current CEO?
Andrew Cathy
What is the core attribute of a good leader?
They leave people and things better than they found them.
What type of oil do we use to fry our chicken?
Peanut oil
What is CFA's mission statement?
Be the World's Most Caring Company
State at least two 2nd Mile service requirements.
Carry out large orders
Perform table touch-ins
Carry orders for high needs guests
In what year was the original chicken sandwich created?
1964
If under age 18 many hours do you have to work to receive a break?
Less than 3
Describe a spicy deluxe sandwich
A boneless spicy breaded filet on a toasted, buttered white bun with two pieces of lettuce, two slices of tomato, two dill pickle chips, and pepper jack cheese.
What is CFA's current mascot?
Cows
Give an example of the LEAST practiced service behavior at both St. George Chick-fil-A restaurants.
Using the guests name (order, direction, delivery)
In what city is the Chick-fil-a headquarters located?
Atlanta, GA
What is our written store policy about phones?
Cellular phones are not to be used when working positionally in the restaurant.
What is the target weight of a Chick-fil-A ice cream cone?
4.5 oz
What was the name of Truett Cathy's first restaurant?
The Dwarf Grill
What is WHED? Explain what it entails.
Winning Hearts Every Day. 4 Focus areas including: Clean and Safe environment, Great food, Fast and Accurate Service, Genuine Hospitality (Core 4 + 2nd Mile Service)
Where was the first Chick-fil-A restaurant opened?
Greenbriar Mall
What is the ideal weight of a medium fry?
4.4 oz for a medium (3.4 for small and 6.3 for a large)