VALUES
This value strives to deliver exceptional programs and services that exceed expectations, aiming to consistently delight the people we serve and our partners.
What is Quality?
Before any technique, Mandt starts here: building this with the people we serve, on trust, dignity, and respect.
What is a healthy relationship?
This device analyzes the heart's rhythm, gives you voice prompts to follow, and can deliver a shock. Turn it on as soon as it arrives.
What is an AED?
Billing for a service that was never provided, or billing more time than you actually spent with a person, is this kind of fraud.
What is billable fraud?
Chimes began in this year, as a small school in Baltimore, and has been empowering lives ever since.
What is 1947?
This value leads compassionately, to respect, uplift, and communicate with team members and the people we support, valuing diversity in all its forms.
What is Caring?
A behavior is loud, but Mandt teaches us to do this: look for the unmet need, the feeling, and the story underneath it, not just the behavior on the surface.
What is looking behind and beyond the behavior?
Push hard and fast in the center of the chest, 100 to 120 times a minute, about 2 inches deep, and let the chest come fully back up between pushes.
How do you give adult compressions?
Intentionally deceiving Chimes, a funder, or a person we serve for money or personal gain, including falsifying records, is called this.
What is fraud?
Doctors told this mother her son would be nothing but a burden. She refused to accept it, gathered four other sets of parents, and helped found Chimes.
Who is Frances Bacon?
This value maximizes our collective skills and competencies to achieve common goals.
What is Collaborative?
Calm, then a trigger, then escalation, then crisis, then de-escalation and recovery. Mandt maps behavior on this cycle, so staff can act early, at the low end.
What is the crisis cycle?
One trained rescuer working on an adult gives compressions and breaths in this count: compressions first, then breaths, over and over.
What is 30 to 2?
A person we serve picks their own clothes, their own food, and how to spend their afternoon, even when staff would pick differently. Compliance and Caring agree this belongs to the person.
What is the right to make their own choices?
Delaware, Maryland, Virginia, North Carolina, Washington DC, New Jersey, and Pennsylvania. Chimes serves people across all of these places through these.
What are Chimes subsidiaries?
This value integrates fun into our professional lives, enjoying what we do and the people we work with, while recognizing the serious, important mission of Chimes.
What is Fun?
Food, water, and rest at the base, then safety, then belonging and love, then esteem, then growth at the top. This pyramid of needs explains a lot of behavior.
What is Maslow's hierarchy of needs?
Use a clean cloth, press firm and direct on the wound, keep pressing, and add more cloth on top if it soaks through. Do not peek, and do not let up.
How do you control heavy bleeding?
This federal law protects the privacy of a person's health information, which is why we share it only with the people who need it to give care.
What is HIPAA?
Do-rags, Crocs, jeans with holes in them, and religious or political t-shirts. At Chimes, every one of these is an example of this.
What is not to wear to work?
This value promotes positive decision making and accountability across the organization, and says every team member can lead from any position.
What is Empowered?
This technical Mandt skill uses three trained staff, working together with a plan, to safely assist a person into a chair.
What is a three-person assist to a chair?
You do not quit after a minute. You keep going until the person starts breathing, help or an AED takes over, the scene becomes unsafe, or you are physically unable to continue.
How long do you do CPR?
Do not investigate it yourself, and do not stay quiet. Tell your supervisor or Compliance right away, if nothing happens, you can call these people, and the law and Chimes protect you from retaliation when you do.
What is Ethics Point
Chimes started with five students in 1947. Today, across all its subsidiaries, Chimes supports more than this many people.
What is 26,000?