AI and Technology
The Client has Spoken
Ready for Procurement?
Across Borders
Measure What Matters
100

These three letters stand for the type of AI model that powers chatbots like Claude and ChatGPT

What is an LLM (large language model)?

100

A client hires Chugh for immigration and later needs tax and corporate advice. This growth strategy involves connecting the client with other practice groups.

What is cross-selling or cross-practice referral?

100

This earlier, shorter document gathers vendor information before an RFP is issued.

What is an RFI (Request for Information)?

100

A U.S. manager schedules a meeting at 3 p.m. Eastern Standard Time with colleagues in India. What time is it in India?

What is 1:30 a.m. the following day (IST)?

100

These three letters stand for a measurable indicator of progress toward a business objective.

What is a KPI (Key Performance Indicator)?

200

When an AI confidently produces false information, such as a made-up case citation, it's called this.

What is a hallucination?

200

This three-letter business acronym describes the total value a client is expected to generate over the relationship.

What is CLV (customer or client lifetime value)?

200

This RFP measure asks a firm to commit to specific response times, deliverables, or service standards.

What is a service-level agreement (SLA)?

200

Rules like the EU’s GDPR, governing how personal information moves across borders, fall under this area of law.

What is data protection (privacy) law?

300

This technique uses clear instructions, relevant context, constraints, and examples to improve an AI model's output.

What is prompting (prompt engineering)?

300

This opening section of a Request for Proposal summarizes the pitch for busy decision-makers.

What is an executive summary?

400

This security measure, abbreviated MFA, requires more than a password to log in.

What is multi-factor authentication?

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