Misc. Chapters
Who is the driving force throughout the life cycle of a product?
The customer
Where is your power zone located?
Above your knees and below your shoulders.
What is a process used to ensure that products meet or exceed customer expectations?
Quality control
What mode of transportation is required to submit an Advance Manifest two hours prior to arrival?
rail
When problem solving, which step involves brainstorming?
Generate alternative solutions
What contains a user name and domain name in the format?
Who is responsible for the safe operation of material handling equipment? (3)
Equipment manufacturer
employees
employers
Which quality control system was developed by Motorola?
Six Sigma
What are the two types of communication within the logistics community?
internal and external
The goal "reduce the number of work-related back injuries within two years" best demonstrates which element of SMART goal setting?
Time-based
What is the most common bar code symbol?
UPC
In logistics, the most common PPE is what?
Boots
The term Kaizen means what?
Continuous improvement
Double checking for accuracy before sending a document is part of which writing skill?
proofread
When setting goals, SMART refers to what?
Specific
Measurable
Achievable
Relevant
Time-based
What does the acronym PASS stand for?
Pull
Aim
Squeeze
Sweep
What federal agency issues standards about PPE usage?
OSHA
Which country came up with the term kaizen?
Japan
Letting the speaker complete a though before interrupting with questions or opinions is an example of which listening technique?
Not interrupting
Which type of team is made up of members from different departments?
Cross-functional team
What flammable materials are involved in a Class A fire?
Wood, paper, cloth, plastic
Safe lifting practices include what? (3)
Using angled shelving
using legs to push up the load
using team lifting
The PDCA cycle is a simple process for implementing continuous improvement in four steps. What does PDCA stand for?
Plan
Do
check
Act
Which of the following provides the ability for a customer's computer to communicate directly with a supplier's computer 24 hours a day, 7 days a week?
EDI
Which type of team focuses on a single major issue of concern within a given process?
Project team