In order to avoid damage to the computer lab and its equipment, where should food and beverages be consumed?
Outside the labs or near the entrance ONLY
100
In a MPC room, if everything is on but there isn't any display from the projector, what should the professor do first?
Push the PC-Button twice (on MPC).
100
At what time are students allowed in the computer labs?
At 7am - even if they are going to try to get in earlier, they may not.
100
Once a CLA has entered the room, restarted the system, and made sure that the correct source was selected, what should be done next?
The CLA should check for a red light on the projector, this indicates that the bulb is blown.
100
Where do you clock in and sit when working in the library?
Any one of the two work stations in the back of the library
200
For days that are missed due to holidays, final exams, and inclement weather, when should these days be made up?
Within the same pay period.
200
How do you properly set up an employee email?
Use provided username (email or print out), change the password of that account with the password of the day and make them log into a provided JWU computer.
200
At what time increments should CLA's provide announcements about the lab closing?
45 minutes, 30 minutes,
15 minutes, 5 minutes
200
What is the best resolution for audio that isn't working?
Restart the system
200
What is the proper procedure for going on break or briefly leaving when working in the library?
Call computer lab 436 to let them know as well as one of the librarians (NOT a student) that you will be leaving.
300
When are headphones allowed to be used by computer lab assistants?
Never
300
How many print releases are CLAs allowed to do per student during a term?
One time print release for each student per term.
300
What 5 things are you looking for when checking the labs?
1.Printers refilled with paper
2. trash removed
3. chairs pushed in
4. equipment inventory
5. clean podium.
300
What is the resolution for when the mouse pointer isn't displaying on screen?
Switch ports
300
What should you do when the printer is reporting "the toner is low"?
Take the toner out and shake it in a rocking motion.
400
What is the proper procedure for calling out or being late?
Students must call out at least 2 hours before the beginning of the shift. If CLAs are late more than 15 min. they must let Ms. Lambert AND computer lab 436 know.
400
What should a computer lab assistant do when the pharos system is down?
Start with calling Ms. Lambert, then Mr. Chris, then Ms. Laura until you reach someone. Most likely we cannot fix it ourselves but a ticket needs to be put in.
400
Once the opening/closing lab report is completed, what should a student do with it?
Email it to Ms. Lambert.
400
After installing a new bulb what must you do in order for the projector to work appropriately?
Reset the bulb hours
400
If an alumni walks in the room and wants to print, what are the proper procedures?
1. Print release for them or 2. send them to the library.
500
*TWO QUESTIONS*
True or False. If the schedule changes due to one employee, the entire team should be notified about this change.
If Monday is a holiday and on Tuesday you are following a Monday class schedule, what day is your work schedule?
True.
Monday.
500
In the case of a pharos printing error that is uncommon and can't be fixed, what are the proper steps to take?
Check the handbook for proper chapter, find the matching printing error and follow the steps as listed in the handbook.
500
What should be set each Monday for the remainder of the week?
Category for the passwords of the week.
500
If the printer says "A4 paper needed", what should a CLA do to clear this error message.
what does this error message indicate?
Press the Green button 2-3 times until the document begins to print.
One computer is set to use the wrong paper size.
500
*DOUBLE* Name and describe the 4 different types of media display systems.
1. MLC
2. MPC
3. First generation Digital Crestron
4. Second generation Digital Crestron