Whole Life (WL)
What happens if a PO stops paying premiums on a WL policy?
What is The policy’s non‑forfeiture provisions may apply to continue coverage in an alternate form?
What happens if a Universal Life (UL) policy owner stops paying premiums?
The policy can remain in force as long as there is enough cash value to cover the cost of insurance.
At what age does the Individual Accident base policy expire?
There is no expiry age; stays in force as long as premiums are paid
What happens to the face amount of a Group Critical Illness (GCI) policy?
It reduces to 50% on the policy anniversary date following the insured’s 70th birthday.
T/F, the caller can be verified using any of the ways below:
First and last name, complete mailing address, and claim number
First and last name, complete mailing address, and date of birth
First and last name, complete mailing address, and employer name
What is True?
Define Reduce Paid Up
The face amount of the policy is reduced and premiums are "paid up". No more premiums may be paid.
How many times per calendar year can the wellness/Be Well benefit be paid?
Once per calendar year
Coverage remains in force only if premiums are paid, and the policy typically expires at a specified age. Is this true or false about the Term life policy?
A sickness/physical condition for which the insured was treated, received medical advice or had taken medicine within 12 months before the Policy Effective Date. This is called a ___
What is pre-existing condition?
Once we verify a caller, what are we required to review to ensure we meet call handling requirements set by the employer?
What is Special Handling Instructions?
Define Extended Term Insurance
The coverage continues under the same policy number and same face value as the original whole life policy, but coverage changes from whole life to term and is in force for a lesser period of time.
The LBOR/ABOR rider on a PS2000 policy is used when a customer is in what medical condition?
Options: Chronically ill or Terminally ill
What is terminally ill?
What type of policy will review for radiation, mammogram and blood/plasma?
Critical Illness 05, GCI + Cancer OR Cancer Assistance
Cancer Assistance
Under which policy does the er "Old Dominion Freight" provide immunizations and annual physician exams
What is GACC?
EE calls in about their STD claim. Do you service the call or transfer to claims?
What is transfer to claims?
Define Automatic Premium Loan
Premiums more than 62 days past due will be automatically deducted from the cash value as a policy loan and is subject to interest charges.
If the customer wants to take money from their policy, what options would they have?
Loan and withdrawal
Appliance Benefit, Burn Benefit and Laceration Benefit are examples for covered items under what type of policy?
Accident
T/F
GHI covers the dependent child's pregnancy and related services
What is false?
Which rider pays a benefit for "disability due to psychiatric or psychological conditions and pays fifty percent of the base monthly benefit for a maximum of twenty-four months".
What is the Mental Illness rider?
In which 2 source systems do you locate traditional Whole Life products?
CCP & Achieve
What are voluntary benefits as defined by the workflow?
A product offering that includes life and health-related benefits, where the employer selects the coverage options and employees choose whether to enroll and how much coverage to elect.
WF: Contact center skills & product descriptions
What percentage are dependent children covered for on GCI policies?
What is 50%?
What do our Critical Illness policies pay benefits for?
A lump sum for the diagnosis of the covered illness