Repairs, Rental and Towing
The inspection option always offered for other vehicle types(OVT)
What is Vendor Assist?
3 benefits a policy may provide if V1 was struck by an unknown party
What is UPD, LOU and DV?
Name 3 resources you would utilize to look up/find information on a person or vehicle
3 reasons a claim should be sent to T2
Several answers, verify in SCP’s
Which is wider, Australia or the moon?
What is Australia by 600 km?
If a CLMT would not like to use select service, the two options you offer them should be
What is cash settlement or proceeding through OIC?
The COL a payment for damage to a rental is under in RI
What is 200?
The first thing(s) you would check when entering a new claim task
What is the performer history/reassignment reasoning?
When it is time to de-escalate a RTL
What is when the repairs are completed and the final payment is made?
Compliment a peer on something positive they’ve done throughout bridge that has stuck with you
What is Yay! Points for kindness and appreciation!
When Agero damages a vehicle in transport your next steps should be..
What is filing a claim with Agero/emailing the template in the SCPs?
The COL would we leverage if an Insured hits a deer that is laying deceased in the roadway
What is 403?
What you would change under the “Vehicle Details” tab in ECS when extending UPD
What is disabling autopay?
3 reasons you might send a claim to injury if only NID was injured in the loss
What is UM/UIM exposure, if a CQ is present, and if an attorney is representing for injuries?
Finish the lyrics: “Maybe we got lost in translation, maybe I asked --- --- ----"
What is for too much
**50 bonus pts if you kept going unprompted, we love a Swiftie
A way to determine a reasonable distance for a tow
What is review the amount of shops in the area
The circumstance tire damage would be excluded from the Auto Policy
What is when the damage is related to tire(s) only?
What is “Request PR” and change the drop down to Carrier Discovery?
The type of “repairs completed prior to SF estimate” that are within Express scope
What is repairs limited to vehicle safety?
Name the vegetable that was known to be primarily purple in the 17th century that we now associate with a bright warm color
What is carrots
The 5 benefits of Select Service
What is
A commitment to accomplishing quality repairs in an expedient manner.
A national, limited lifetime written repair guarantee for workmanship, including refinishing, for as long as the customer owns the vehicle.
Guaranteed completion dates for repairs.
An agreement to wash and vacuum repaired vehicles, at no charge, before delivery to the customer.
Pickup and delivery of the vehicle, within a reasonable distance, if requested by the customer.
In a New Claim Task showing V1 policy is not in force, name the reason(s) you would need TM approval/a CQM
What is when the insured is seeking coverage or policy language is being added to a letter?
Where you would check for an excluded driver in ECS
What is the policy page under “forms and endorsements?”
Two scenarios a claim can never be de-escalated to Express and must stay with Property until it is closed?
What is RI claims and protected persons?
A word that has 4 letters and if you remove 3 of them has the same meaning
What is “Five” if you remove the F, I, and E, you get Roman numeral V