Our Programs
A client fleeing domestic violence needs immediate safety. What is the most appropriate first service to connect them with?
The SafeHouse Domestic Violence Hotline (931) 552-6900
What is the first thing we should do when interacting with a client?
Treat them with dignity and respect ALWAYS.
Where is the only acceptable place for confidential conversations (i.e. any conversations about clients, client information, services for clients, etc.) to happen?
Behind closed doors. Offices, conference rooms, or any closed space away from clients, volunteers, or even staff members who are not involved in the client's case unless you are case conferencing to problem-solve.
2 part question: Which food bank helps supply our food resources and where does the rest of our food supply come from?
Second Harvest Food Bank, private donors (majority), and Food Lion right now, but we've had other local business that did a similar thing in the past.
Approximately how many food bags does CAUM distribute weekly?
150
A client has an eviction notice but can remain safely housed if financial assistance is approved. What type of intervention is this?
Homelessness prevention
True or False: We should promise clients that we can help them.
Trick question: help comes in many forms. We can always help someone. Whether it's making a referral, setting up case management, or providing assistance, we will help. Just stay away from promising certain assistance and using "promise" in your client-facing language.
Who should you notify if you cannot make it to work?
Your direct supervisor. Bonus points if you said request it in Homebase also!
Who provides most of our domestic violence shelter funding?
Which office phone rings the most?
Sandi's
A client no longer qualifies for public benefits after receiving a raise but still can't afford rent. What challenge are they experiencing?
The benefits cliff
Name one reason keeping client assistance records, personal/demographic information, household information, and case notes accurate and up to date are important.
Any answer: grant compliance, continuity of care, legal protection, reporting, etc.
Why is it important to avoid discussing clients with staff who aren't involved in the case?
A few reasons: One is confidentiality. Staff members that are not involved directly in cases are defaulted to a "need to know basis". This helps staff focus on their own case loads/job duties, without being overly aware of what other clients are experiencing. Again, case conferencing is different, but there is a time and a place for that.
Which church has recently volunteered to help improve our facility?
Mosaic Church
What does LEP stand for?
Limited English Proficiency
Name four different types of assistance CAUM may provide to help a client maintain or regain stability.
Any four: shelter, case management, rent, utilities, food, transportation, IDs, prescriptions, housing search, etc.
If you don't know the answer to a client's question, what should you do?
Find someone who does or research the answer rather than guessing. It's okay to tell clients "I'm not sure, but I'm happy to speak with my supervisor or look into that and get back to you with an answer." This reinforces transparency and rapport.
True or False: Every employee represents CAUM even when interacting with community partners outside the office.
True! Your community presence is important!
Continuum of Care
Myth or Fact: A person can experience domestic violence without physical abuse.
Fact
A client comes in asking only for food, but after talking with them you learn they're behind on rent, recently lost benefits, and are experiencing family violence. What should you do?
Explore all needs and connect them to appropriate services rather than addressing only the initial request.
What is one example of trauma-informed care in everyday interactions?
Many acceptable answers.
Name one thing you can do to help create a positive workplace atmosphere.
Many acceptable answers.
Name 3 partners or supporters of CAUM.
UWGN, Second Harvest, Madison St. UMC, CNCS, THDA, etc.
What are the only tax exempt cards we have to check out that you write in the second column on the card sign out log?
Kroger, Walmart, Office Depot, Lowes.