The Name Game
the most common and efficient form of written communication in an office
Give an example of how encoding can alter the meaning of a message.
___________
Personal hygiene conveys what type of message?
nonverbal
appointments at 9:00, 10:00, and 11:00am
fixed scheduling
NP
New Patient
A manuscript starts with a______.
Title Page
Along stressful day got in the way of Cindy understanding the email. The stressful day is the cause of the break down of communication. What do we call this?
noise
shrugging shoulders is and example of
nonverbal communication
a time-management method where multiple patients are booked for the same arrival block
wave scheduling
EP
Established Patient
What are the notes called that are found at the end of a chart?
What are notes called at the end of a page?
End Notes
Foot Notes
Sender: creates encoded message the
Receiver: then must _________ the message
decode
Eye contact conveys___.
While stepping away from a person conveys____.
trust
distrust
what type of appointment takes longer a established patient physical or new patient appointment
a new patient appointment
CC
Chief Complaint
How many topic should be addressed in a single email?
1
What type of letter should contain all pertinent patient medical history and information?
Disciplinary actions or warnings should be delivered using which type of channel?
face to face
Wendy age 8 something in eye, red, painful
When should you schedule this appointment
Today (foreign body)
TX
Treatment
What are the two styles of punctuation that may be used in a business letter?
standard and open
What type of letter communicates the sender has received information and that the request is being handled as soon as possible ?
Letter of acknowledgment
What percentage of communication is nonverbal
93%
What information is necessary to schedule an appointment?
SDA
Same Day Appointment