Ring Ring
The ideal time to answer a call is on the _______________ ring.
second
What should always be done prior to placing a caller on hold?
Ask for permission
give call back/transfer information
Before appointments can be made, the administrative medical assistant must know the _____ of the physician's office.
basic schedule
Name the 4 mail classifications:
First-class
Priority
Priority Express
Retail Ground and Package
What should you do when scheduling a patient who is habitually late?
Put a notation in the account
schedule them on the last appointment of the morning or day
ask them to arrive 15-20 mins ahead of their appointment time.
A patient call's in requesting an appointment and gives the reason for the visit. This is logged as the patient's _?
Chief Complaint
All chart entries must be
signed and dated
In which type of scheduling are patients seen in the order in which they arrive?
Open/fixed
The doctor wants to send a dismissal from care letter to the patient for refusing to follow medical advice. The office will need to make sure that the patient has received this letter for documentation purposes. Which method of mailing should they use?
send certified mail
A patient, Mary Jones, was seen last week and the doctor asked her to inform the office after a week on a new medication. What should the administrative medical assistant do when Mary reports that information?
take a message
When scheduling a patient, the CMAA must use good judgement to determine how soon the patient should be seen. This is done via a screening process called
Triage
DAILY DOUBLE !!
List necessary data entered for scheduling patient appointment (10 items)
name
DOB
Phone#
Address
Reason for Appt
Np or EP
Referring Physician
Insurance Provider
Notes
cluster scheduling by time slot
wave scheduling
You want to send a letter to a patient with confidential HIV test results, and you want to make sure that only the patient (or the patient's agent) receives the letter. How should you send this delivery?
restricted
When addressing an envelope this must be placed on the last line of the mailing address
zip /zip + 4
What types of calls should you put through to the physician?
Acute illness, allergic reaction, call from another physician, call from ER or ICU
When you register a new arrival what is the first thing you should ask them to do?
Sign In
When Mike Capney needs to see his physician, he can just go to the office whenever he wishes. The practice is utilizing what type of patient scheduling?
open , open/fixed office hours
Which type of mail offers two- to three-day service to most domestic destinations and must weigh less than 70 pounds?
priority mail
An allergist has both new and established patients. She has 8 rooms and two nurses available. New patient visits take approximately 2 hours and are scheduled to begin at 9 AM. Established patient visits take 1.5 hrs and are scheduled to begin at the same time. This is an example of _?
double booking
After taking a message regarding a patient's care, or when upon receiving a call regarding a patient's care, the assistant should
Pull the patient's chart?
If the doctor is called out of the office what are 3 options you may offer waiting patients?
wait
reschedule
come back (give a time parameter)
ideal for patients who are stable but chronically ill, may need more one on one time with doc, has frequent visits and may be seeking more information about their condition in community setting
Shared Medical Appointments
Mail service type providing the greatest security of deliverables
registered mail
Bonnie calls in complaining of cramps and bleeding, and she is 26 weeks pregnant. When would you give an appointment to this patient?
Stat or today