Dispositions
A caller has told me they have heard of Randy, but when I start asking them the next question, they hung up.
What is a Contacted Survey (Q1)
A caller just told me that they kind of like Randy after Q1 and sharing information, but I should try this before selecting the answer for Q2
What is confirming their level of support?
A Resident tells me they’re pretty busy, at dinner with family, or simply saying they don’t have time right now. I should try this.
What is pushing forward, telling them it won’t take much time/only 2 questions?
This is when you answer the call, you don’t hear a response on the other line even after speaking your intro (no audio, no background noise)
What is a silent call?
I’m starting to get a lot of voicemails, wrong numbers, or even back to back of the two; maybe my wait times start taking longer than usual. I should do this in response
What is notifying the team on the signal chat?
A Resident says they’ve heard about Randy on Q1, just very briefly but not much details. I should try this to engage.
What is asking them what have you heard about him?
This is when a voter has listened to my intro, I have asked question 1; the voter then stated they don’t want to participate in political questions.
What is a refusal?
A Resident tells me they’re pretty busy, at dinner with family, or simply saying they don’t have time right now. I should try this.
What is pushing forward, telling them it won’t take much time/only 2 questions?
A resident is undecided on Q2. After sharing some quick info on him previously, I should try this
What is asking the voter their concerns to find information that relates to that?
This is when a caller hears the name you’re asking for, but doesn’t recognize it no matter how many times you repeat it.
What is a bad number?
A caller just gave me their cell/email information after asking them to opt in and ended the conversation. I need to do this before moving to the next call
What is editing the Resident Profile, entering the info in the opt in, and saving the information?
A resident doesn’t know who Randy is, but then they do know who David Valadao is. Let’s try this approach
What is giving them anti Valadao script to confirm their frustration with him?
This is when you answer the phone, you start talking, but the caller cuts you off and says to be put on a do not call list.
What is a NOT HOME?
This is the procedure I should do if I ever come across a confirmed silent call
What is reporting issue to Call hub (1 star), notify team lead of the incident, write "silent call" in the notes" then marking silent call disposition to head to the next caller.
What is informing the voters about Randy's 100% Corporate free stance (Not taking any funding from big corporations)