The Why Behind Coaching
According to Gallup, coaching influences this percentage of team engagement variance.
70%
“Next time, follow this process” is an example of this approach.
Corrective Action
Intuitive knowledge such as skills and insights. This is typically harder to coach.
Tacit Knowledge
The ability to recognize and manage your own emotions.
Emotional Intelligence
Learning style that prefers charts / diagram.
Visual-Spatial
Short‑term coaching goals include avoiding mistakes and this outcome.
Error Prevention
Typically, used to transfer information.
Training
Knowledge that is documented / databased.
Explicit Knowledge
Understanding and acknowledging another's feelings.
Empathy
Learning style that enjoys writing exercises and repeating things back to themselves.
Visual-Linguistic
Long‑term coaching focuses on developing this skill needed for gray‑area claims.
Judgment and / or Decision-Making
Typically used to transfer application.
Coaching
A best practice of effective knowledge transfer is to share information in digestible ______.
Chunks / Increments
Managing your own emotions while also considering your tone and body language.
Emotional Regulation
Learners who talk through their problems and ask questions. They prefer verbal feedback.
Auditory Learners
This approach focuses on asking the person to explain their thinking process, which will tell more about how they learn / interpret.
Coaching Conversation
Approach used when the leader tells the employee what they did wrong.
Telling Approach
Effective feedback requires learners to share their _________.
Thinking / Thinking behind their decision.
First layer of the brain that asks questions such as is this safe? Does this help me avoid loss?
Survival / Reptilian Brain
This learning style does best by doing, practicing, and having back-and-forth conversations.
Kinesthetic Learners
This approach focuses on telling a process.
Corrective Action
Teaching Approach
Important strategy used by the leader during coaching conversations.
Questions / questions
Follow-Up questions
Second layer of the brain that asks questions such as 'How does this make me feel' and 'Will this increase comfort?'
Limbic / Emotional Brain
Effective learning usually combines ______ styles.
Multiple / more than 1