Who do you trust
Finger-pointing, avoiding ownership, risk aversion, and slow decisions.
What are symptoms of a lack of trust or psychological safety?
This provides users with a 4-letter description of personality traits.
What is TypeCoach?
"I don't have time to explain this." "It is quicker if I just do it myself"
What are reasons why people don't delegate?
This manager is quick to jump in, roll up their sleeves, and get things done.
What is a Hero manager?
This group of hospital workers had more reported errors.
What is the high-performing team.
This is the first thing to establish when coaching someone. (Even though you want to start with what happened.)
What is the target? (Or desired outcome)
This type of delegation builds CRC competencies and capabilities.
What is Strategic Delegation?
They reframe issues, assume that people are smart, and create an environment where it is safe to make errors.
What is a Multiplier manager?
She wrote the definitive text about Psychological Safety.
Who is Amy Edmondson?
This question is really just "advice-giving" in the form of a question.
What is "Have you thought about trying THIS?"
What are the What, the Who, and the YOU?
This manager may be at risk for burnout.
What is a Hero manager?
In this zone the performance standards are high and the psychological safety is high.
What is the Learning Zone?
This TypeCoach Temperament needs feedback that comes from a place of caring and is connected to their values.
What is NF?
It's Key Question may be: "What are you really afraid of if you delegate this to someone?"
What is the Key Question for You: Letting Go?
It's slower in the short term and requires tolerance for imperfection.
What are some drawbacks to being a Multiplier manager?