Collection Efforts
This type of collection effort will show multiple phone numbers, emails, addresses that may be associated with our member.
What is a TLO?
On our strategic scorecard, this can be improved by sales, referrals, and talking to friends and family about Advia.
What is ROAA?
Any open credit limits should be removed at this stage in delinquency.
46-59 days
This person got married on the side of a mountain.
Who is Kait
This collection effort helps us recoup some money from a sale of a secured loan that a member was not paying on.
What is a repossession?
The official date that we became Advia Credit Union.
What is January 1, 2014?
recommending for repossession should be done at this day of delinquency if no payment plan is in place.
60 days
This person has been married 23 years.
Who is Dawn?
This collection effort automatically gets sent at 5 days before payment, and 5, 10, and 30 days of being past due.
What is a text message?
_____ Credit Union was in the running to be the new name of First Community when rebranding to Advia as we know it today.
Spark
TLSC starts calling at ___ days past due
15 days
This person received a varsity letter in art while they were in high school
Who is Eric
This text message template states: Despite our previous efforts, we have still not received any communication from you. We regret to inform you that additional collection efforts may be evaluated if we do not hear back from you by the end of the next business day. Please contact us immediately to discuss options available to you.
What is Final notice?
____ is the year that Cheryl became CEO.
2004
Between these days a "no transactions contact collections" warning code should be added.
36-44 days
This person spent $3500 to modify a Harley to make it their size
Who is Deb?
This type of collection effort may reach someone at their place of employment
what is calling their work?
This core value states: I promise to provide you with knowledge & resources to help you be successful.
What is Keep People at the Core?
If a TLO has not been pulled in the last 45 days and no other contact has been successful, between ____ and ___ days a new TLO will need to be pulled.
46-59 days?
This person got their first dirt bike at the young age of 2 years old
Who is Lexi?