Deposit Accounts
This account is designed for everyday spending and typically includes a debit card.
What is a checking account?
This loan type is most commonly used to purchase a vehicle.
What is an auto loan?
Employees should verify the identity of customers before performing sensitive transactions.
What is customer authentication?
The first step of a quality customer interaction.
What is a warm greeting?
This account generally offers a fixed interest rate for a set period of time.
What is a Certificate of Deposit (CD)?
This account is generally intended to help customers save money while earning interest.
What is a savings account?
This loan product allows a customer to borrow against the equity in their home.
What is a home equity loan?
A customer is instructed to deposit a check and immediately send part of the funds elsewhere.
What is a check fraud scam?
Questions that encourage customers to explain their needs in detail.
What are open-ended questions?
Customers can transfer money, pay bills, and review transactions using this banking service.
What is online banking?
These account owners have equal access to and responsibility for account funds.
Who are joint account owners?
This number helps lenders assess a borrower's creditworthiness.
What is a credit score?
Criminals use this tactic when they pretend to be a trusted person or company to steal information.
What is phishing?
This process uncovers opportunities to meet additional customer needs.
What is needs-based discovery?
Businesses use these services to help manage payables, receivables, and cash flow.
What are treasury management services?
This service allows customers to receive paychecks automatically without depositing a paper check.
What is direct deposit?
This revolving credit line uses the borrower's home as collateral.
What is a HELOC?
Unusual account activity involving an older customer may indicate this form of exploitation.
What is elder financial abuse?
Referring a customer to the right specialist for additional assistance is called this.
What is a referral?
These products help business owners finance equipment, expansion, and operations.
What are commercial loans?
This federal insurance protects depositors if an insured bank fails.
What is FDIC insurance?
This process evaluates a customer's ability and willingness to repay a loan.
What is underwriting?
This federal law requires banks to help detect and prevent money laundering.
What is the Bank Secrecy Act (BSA)?
Understanding deposits, borrowing, savings, and future goals is the job of a specific bank employee.
What is a relationship banker?
Customers seeking investment and retirement guidance might be referred to this team.
What is Wealth Management?