Lecture
Being hungry or tired are examples of this kind of barrier to listening
What are Internal Barriers?
This is a system of symbols used by people to communicate
What is language?
One element of paralanguage.
What is:
- Intonation
- Pitch
- Vocalized Pauses
A person who focuses on the emotions of the speaker is called this.
What is a people-oriented listener?
A person who focuses on the emotions of the speaker is a people-oriented listener, which is a listener likely to empathize with the speaker's feelings and offer comfort and support.
This is typically characterized as a win-win approach to conflict.
What is collaboration?
Collaboration is typically characterized as a win–win approach to conflict because people work through the problem together to discover a mutually acceptable solution.
The subjective or personal meanings of a word, like a golden retriever when someone says "Dog."
What is Connotative meaning?
The fact that many languages use different words to mean the same thing, for example cat in English means that same thing as gato in Spanish, demonstrates this characteristic of language
What is Language is arbitrary?
This is the study of how we use time.
What is chronemics?
Some people say things that just aggravate you. This is how an effective listener should respond to them.
What is hear a person out before reacting?
When this happens, as an effective listener you should hear a person out before reacting. Often, we stop listening because we disagree with something the speaker says, we assume we know what they are going to say, or we become offended by a word or an example used.
Clearly stating your own desires while also respecting others is an example of this type of behavior.
What is assertive behavior?
This theory explains the kinds of tensions between two desirable things that occur in relationships
What is Relational Dialectics?
These kinds of words are sense-related, and describe what we can see, smell, touch, and hear.
What is Concrete Words (or Concrete Language)?
These gestures can be used to convey a word or phrase.
What are emblems?
This type of paraphrase focuses on the cognitive meaning of the message.
What is content paraphrase?
The style of conflict management in which an individual has no concern for the needs and desires of the other and is focused only on himself or herself is known as this.
What is competing?
The competing style of conflict management is when we satisfy our own needs or desires with little or no concern for the needs or desires of our partner or the relationship.
The kind of listening we use to figure out what people REALLY mean.
What is Discriminative Listening?
Using inclusive word choices that demonstrate respect for others is known as this.
What is Linguistic Sensitivity?
Ahmad rolls his eyes when Lori is talking, and she says to him, “Are you annoyed by what I said?” Lori is using this strategy.
What is perception checking?
Perception checking lets you see if your interpretation of a message is correct.
This is the simplest way of moving information from short-term to long-term memory.
What is repeating it or repetition?
Repetition—saying something aloud or mentally rehearsing it two, three, or more times—helps store information in long-term memory.
This theory describes how we made decisions about whether or not to share personal information with other people.
What is Communication Privacy Management Theory?
One of the things that makes social support tricky on close relationships
What is:
• We don’t always know what kind of support others want.
•We worry about the demands of providing support
"We should leave now to beat traffic" is an example of this kind of expression.
What is An Idiom?
Idioms are expressions whose meanings are different from the literal meanings associated with the words used in them.
Our unconscious nonverbal responses to a physical or psychological need are called this.
What are adaptors?
Adaptors are unconscious nonverbal responses to a physical or psychological need.
Feeling concern, compassion, or sadness for someone else's situation is called this.
What is sympathetic responsiveness?
Sympathetic responsiveness is feeling concern, compassion, or sorrow for another's situation.
One piece of advice for how to avoid self-disclosure of personal information.
What is:
- tell the other person you don't want to share information and why you wish to keep it private
- change the subject
- introduce a new topic