Classical & HR
The human r_________ approach values workers' feelings, ideas and inititiative.
__________ is the capacity to make a difference in a situation.
Agency
Willie the Wildcat is Northwestern's mascot. According to the cultural iceberg, this is an example of an organizational _____________.
Symbol
____________________ refers to the tendency for communication to be more positive or ambiguous when we talk to higher-ups.
Upward distortion
Teams consist of two or more interdependent individuals. True or false?
False.
Teams have three or more interdependent individuals; groups have two or more.
Name all three types of authority according to Weber.
1. Traditional
2. Charismatic
3. Rational-legal
According to CCO theory, communication shapes the organization. True or false?
False.
According to CCO, communication IS the organization.
James grew up listening to his father share about his job as a doctor, and was inspired to follow in his footsteps. This is a form of what type of anticipatory socialization?
Vocational organizational socialization
Tom asks Jerry for a report. Jerry strategically responds by saying, "I'll finish it by today."
Jerry means he will finish it by the end of the day (23:59), but Tom thinks this means he will get it as soon as possible. This illustrates the concept of ______________________.
Strategic ambiguity
_________________ is the tendency for individuals to put in less effort when working in a group compared to when they are working alone.
Social loafing
At a car factory, the managers carefully delegate the tasks and gives workers specific instructions to follow, while workers follow on carrying out the tasks they're assigned. Which of Taylor’s principles of scientific management does this best illustrate?
Division of labor
Jane is annoyed that her manager wants to use an outdated method, but her manager insists, "We've always done it this way for the past 20 years." What is her manager ventriloquizing?
Tradition and precedent
Organizational culture is complex, ambiguous and changes (from team to team, department to department, and even over time). This best reflects which one of the three organizational culture perspectives?
Fragmented perspective
Ben is a supervisor with different relationships with their subordinates. Ben treats Jerry like a partner and trusts him a lot. Meanwhile, he has a more transactional relationship with Tom, whom he oversees and instructs. This is a reflection of what theory?
Leader-member exchange (LMX) theory
_______________ is a mode of thinking when group members’ striving for unanimity overrides motivation to realistically appraise alternative courses of action
Groupthink
At a company, managers not only make sure employees feel valued and supported, but also regularly ask them to participate in decision-making and contribute ideas.
Which approach best captures this?
Human resources
Glenn is a new employee at Starbucks. Glenn is a new employee at a Starbucks store. On his first day, his manager explains the company’s structure, outlines official policies, and shows him documents that define employee roles and responsibilities in the cafe.
Which of the Four Flows does this best represent?
Self-structuring
An intern is confused about a work policy. Instead of asking the supervisor, she asks one of her co-workers in her department.
Which information-seeking tactic is this?
Third-party questioning
An air stewardess has to stay warm, polite and attentive at all times while working, even if they feel tired or annoyed. This is an example of _________.
Surface acting / emotional labor
Ben & Jerry's founders resigned from the company after a dispute with their parent company, Unilever. This is an example of organizational change from change in _______________?
Leadership
Adam is a junior employee who reports to Ben, his manager. Ben, in turn, is supervised by his boss, Connor. Due to an urgent issue, Adam sends an email directly to Connor instead of waiting to communicate through Ben. According to Fayol, this form of communication is known as the _____________.
Gang plank
This violates the scalar chain.
Netflix produces shows using different approaches. Some series are developed in-house, while others are produced by external production companies. Despite using different production methods, the company’s goal is to deliver high-quality content that attracts and retains subscribers.
Which dimension of systems theory does this best represent?
Equifinality
Sophie joins a new company. During the newcomer orientation, the company stresses that they value employees' unique identity and individuality, and want employees to be themselves.
This is best represented by which of Van Maanen & Schein's form of organizational socialization?
Investiture socialization
Jamie feels a deep sense of belonging and connection with his company, which he feels proud to be a part of. According to an emotions at work perspective, which concept does this best illustrate?
Identification
A company announces a major organizational change: it will restructure its business model so that most profits are reinvested into environmental causes rather than increasing shareholder returns. Leaders explain the change by emphasizing that the company must “protect the planet even if it reduces short-term profit.”
Which frame of organizational change is being emphasized?
Moral / ethical