Therapeutic Communication
This technique involves restating what the patient said in your own words.
What is paraphrasing?
This includes posture, gestures and facial expressions.
What is body language?
Hearing impairment is an example of this type of barrier.
What is a physical barrier?
This refers to shared beliefs, values, and practices.
What is culture?
The "S" in SBAR stands for this.
What is Situation?
This therapeutic technique encourages the patient to continue talking.
What is using silence or active listening?
Maintaining this shows engagement and interest.
What is eye contact?
Medical jargon can create this communication problem.
What is misunderstanding or confusion?
Using a trained interpreter instead of family is recommended for this reason.
What is accuracy and confidentiality?
The "B" in SBAR includes this type of information.
What is Background?
"Tell me more about how you are feeling" is an example of this.
What is an open-ended question?
Standing too close may violate this type of boundary.
What is personal space?
Anxiety and fear are examples of this type of barrier.
What is psychological barrier?
This concept involves respecting cultural differences without judgment.
What is cultural competence?
The"A" in SBAR refers to this.
What is Assessment?
This response blocks communication: "Everything will be fine."
What is false reassurance?
A patient avoiding eye contact may indicate this.
What is discomfort, anxiety, or cultural difference?
Interrupting the patient is an example of this.
What is a communication block?
Some cultures may avoid eye contact as a sign of this.
What is respect?
The "R" in SBAR stands for this.
What is Recommendation?
Naming the patient's feelings is known as this technique.
What is reflection or verbalizing feelings?
Daily Double:
Matching your nonverbal cues with your words is called this.
What is congruence?
This occurs when the nurse makes assumptions about a patient.
What is stereotyping or bias?
This practice means adapting care to fit the patient's culture.
What is cultural sensitivity or cultural humility?
This communication method improves patient safety during handoff.
What is SBAR or standardized communication?