Terms
Define conversation maintenance
Keeping a conversation going
You arrive 15 minutes late to work due to traffic. What do you do when you arrive?
Tell the manager the truth, and apologize for being late
You see someone you know from school out at the park, how do you start a conversation?
Hey, how have you been?
He likes basketball and lifting
Come up with a follow up questions
what is your favorite team?
do you watch or play?
what gym do you go to?
who is your favorite player?
Define "topic radar"
Talking about subjects both parties are interested in, or have in common
A coworker is having a hard time with their task, and you also know how to do the task
Ask them if they need help
Hey, It's nice to meet you. I'm ____. Welcome to the team.
Come up with a follow up question
What kind of art do you like?
Do you have a favorite artist?
When did you start singing?
What is your favorite song?
Define "turn taking"
Taking turns in conversation, or going back and forth, so one person is not talking the whole time
A customer yells at you for something that is not your fault, and outside your job responsibilities
Get a manager, or someone who works in that area. Tell them you will get someone else who can help.
You just started a new role at work, and are confused on how to do something. What do you say?
Hey, can you help me with something?
He likes video games and running
Come up with a follow up question
What is your favorite video game?
When did you get into running?
Where do you like to run?
How far do you like to run?
Define "perspective taking"
Putting yourself in someone else's shoes or seeing a different point of view
You get a call back from a recent interviewer, and they offer you the job that you want. How do you respond?
"I really appreciate the offer, and I would love to accept the position"
You are going for a job interview, and you walk in the building and see the interviewer. What do you say?
Hi, I'm ___. I am here for my interview, it's nice to meet you
She likes watching TV and listening to music
Come up with a follow up question
What is your favorite show?
Who do you like to watch tv with?
Who is your favorite artist?
What is your favorite song?
Define "nonverbal cues"
Things that contribute to a conversation outside of verbal speech. They can include eye contact, facial expressions, body language, personal space
You get a call back from a recent interviewer, and they do not offer you the job that you want. How do you respond?
"I appreciate the time and consideration, and I will keep my eye out for future job postings at your company"
Your friend looks upset but you're not sure if they want to talk about it, what do you say?
Hey, is everything okay? Do you want to talk about it?
She likes baking and cooking
Come up with a follow up question
What do you like to bake/cook?
Who taught you, or did you learn yourself?
Which do you like better?