Communicatiom
communication that takes place within oneself
Intrapersonal communication
What are the five stages of group development
Forming, storming, norming ,performing and adjourning.
What are the 4 Rs that guide culturally safe and appropriate interactions
Relevance, reciprocity, respect, responsibility
Which conflict management style involves a solution oriented response, mutual satisfaction,and is the I win, you win situation
Collaboration
What are the four phases of nurse client relationship
Pre interaction
Orientation phase
Working phase
Termination phase
Conversation that includes feedback loops and validation
Transactional model
Describe the characteristics of a secondary group
Time limited, prescribed structure, designated leader, specific goals
What does the acronym LEARN stand for in useful teaching of different cultural backgrounds
Listen, explain, acknowledge, recommend, negotiate
Which conflict management style involves focusing on meeting your own needs at the expense of others and is the win- lose situation
Competition
Define the six professional roles of a nurse
Stranger
Resource person
Teacher
Counselors
Surrogate
Leader
A broad term that describes all the factors that influence how a message is perceived.
What are the characteristics of an aggressor in the group
Criticizes or blames others, personally attacks other group members, uses sarcasm and hostility in interactions
What is cultural relativism
The idea that each culture should be judged only by its own values and standards
define overt conflict
Is a conflict that is directly expressed and easily recognized
What are the core principles of a therapeutic relationship
Trust
Acceptance
Genuineness
Self awareness
Empathy
Professional rapport
Name the four areas of the johari window
Open area ,blind area, hidden area, unknown area
What are the characteristics of an effective leader
Knowledge on the topic, preparation,professionalism, responsible selection of members and evidence based approach.
Describe the difference between acculturation and assimilation
Acculturation is when one learns the behaviors and norms of a different culture while retaining their own culture while assimilation is when one fully adopts the behaviours and customs of the mainstream culture .
What does the acronym CARE stand for in nursing communication intervention
C- clarify the behaviour
A -articulate why
R -request a change in behaviour
E -evaluate the change
Name at least 3 concept that facilitate a nurse client relationship
Respect
Caring
Empowerment
Trust
Empathy
Mutuality
Veracity
Confidentiality
A communication style that requires self awareness, including your own attitudes, beliefs, strengths,weakness's and biases
Therapeutic communication
What happens storming phase
Group members discuss their differences. Usually characterized by disagreements.
What is ethnocentrism
A belief that one’s culture should be the norm because it is considered better than others
How does a nurse deal with a person who is violent- what are the five steps
Control your emotions
Use non threatening body posture
Verbal deescalation
Containment
Debrief
Why is it important to use I statement
Tells the other person you take full responsibility for your own thoughts, feelings,and responses in relation to the problem.