Communication Basics
This is the process of sharing thoughts, feelings, or information with another person.
Instead of planning what you're going to say next, you should do this while someone is talking.
What is listen?
Yelling, insulting, or threatening someone usually makes a conflict do this.
What is escalate?
Being able to identify and name what you're feeling is called emotional ___.
What is awareness?
Your friend keeps interrupting you. What could you say?
"Can you let me finish what I'm saying?"
Looking at someone while they are talking can show that you are doing this.
What is listening/paying attention?
Saying something like "So you're saying you felt left out?" is an example of this listening skill.
What is reflecting/paraphrasing?
Taking a few minutes to calm down before continuing a heated conversation is an example of this.
What is taking a break?
"I'm angry" is an example of communicating this.
What is feeling/emotion?
A staff member gives you feedback that you don't agree with. What's a respectful way to respond?
"I understand what you're saying, but can I explain my perspective?"
This type of communication uses your voice and words.
What is verbal communication?
Looking at your phone while someone is talking can make them feel like you are doing this.
What is ignoring them/not paying attention?
Instead of saying "You always make me mad," try saying "I feel frustrated when..." This is called an ___ statement.
What is an "I" statement?
Instead of saying "I'm fine" when you're clearly upset, honestly communicating your feelings can help prevent this.
What is misunderstanding?
Someone says something that hurts your feelings but claims they were "just joking." What's a healthy way to communicate?
Tell them calmly how the comment made you feel.
Facial expressions, gestures, posture, and body language are examples of this type of communication.
What is nonverbal communication?
Asking questions to better understand someone's point of view demonstrates this.
What is active listening?
During an argument, your friend says something disrespectful. What is one healthy response besides insulting them back?
What is calmly expressing your feelings/setting a boundary/walking away?
If you're too upset to have a productive conversation, it's okay to communicate that you need this.
What is space/time to cool down?
You're angry during a disagreement and feel like you're about to say something you'll regret. What's a good communication choice?
Take a break and return to the conversation when you're calmer.
When you communicate clearly while also respecting the other person's feelings and boundaries, you're being this.
What is assertive?
Someone tells you they're upset. Instead of immediately giving advice, you say, "I can understand why that bothered you." What skill are you using?
What is empathy?
Two people disagree about what happened. What communication skill can help them understand each other's perspective?
What is perspective-taking?
Understanding another person's feelings even when you don't completely agree with them is called this.
What is empathy?
Your roommate/friend does something that bothers you. Which is generally more effective: keeping everything inside until you explode, or calmly addressing the issue?
What is calmly addressing the issue?