The adult learner that retains more when sound or music accompanies training.
What is Aural?
100
The three define points on the DOR.
What are 1, 4 and 7?
100
Activity that furnishes and authenticates evidence of observed performance.
What is documentation?
100
Can limit a communications center's liability and risk exposure.
What is accreditation?
200
When the listener is physically signaling they are listening.
What is Non-Verbal Attending?
200
The adult learner that learns faster using reasoning and systems.
What is Logical?
200
Used in conjunction with the evaluation to ensure the evaluation is valid and reliable.
What are Standardized Evaluation Guidelines?
200
Where training files are kept.
What is the training department?
200
The infraction of some public duty by which some damage accrues to the individual (plaintiff).
What is tort?
300
Provides a restatement of the essence of the information in the listeners own words.
What is Paraphrasing?
300
The generation with the “tell me what to do” learning approach.
What are Traditionalists.
300
The rating for when a trainee does not demonstrate improvement in a specific area of performance after being exposed to multiple training methods.
What is NRT?
300
Do not predict future performance as a means to soften poor performance; report just the facts, avoid conclusion and assumptions, and let the facts speak for themselves; and remember your audience.
What are narrative guidelines?
300
Enforces employment laws in the United States.
What is EEOC?
400
Repeating in a short declarative statement the emotions or feelings the sender is communicating.
What is Reflecting Feelings.
400
Used to allow the trainee to work through a problem and collectively arrive at the same conclusion.
What is Brainstorming?
400
Trainee has been released from training.
What is the only time a DOR is not used on a shift
400
Should be specific, objective and measurable.
What is documentation?
400
Its goals are to promote superior public safety communications services and recognize professional excellence.
What is the Public Safety Communications Accreditation Program?
500
The five components of the communications cycle.
What are Sender, Receiver, Message, Medium and Feedback.
500
The training approach where the trainee is assigned to a series of trainers on a variety of shifts and is common when training an established employee at a new position.
What is Structured On-the-Job Training Approach?
500
The five (5) major categories of a DOR.
What are Appearance, Attitude, Knowledge, Performance, Relationships?
500
Three common problems found in CTO documentation.
What are documenting effort not performance, predicting the future, improperly praising attitude?
500
Indirect legal responsibility, such as the liability of a CTO for the actions of their trainee.